Retail Sales Operations Specialist

Multy; Vaughan; On-site; CAD 45,000 - 60,000; Full time

Job summary

Multy is seeking a Sales Administrator to support sales and operations, handling retailer item setups, orders, product data, and reports. You will maintain accurate data across channels, collaborate with Manufacturing, Product Development, and logistics teams, and support the sales force with proposals and documentation.

The ideal candidate is highly organized, detail-oriented, and proficient with retailer portals and CRM/ERP systems, able to manage multiple priorities in a fast-paced

Qualifications

• Bachelor's degree in Business/Related field preferred.
• Experience in sales administration or customer service.
• Experience with major retailer portals is a plus.
• Strong Excel skills.

Responsibilities

• Manage end-to-end item setup across retailer portals including Home Depot IDM, Lowe's Network, Walmart Retail Link, Amazon Vendor Central, and other customer systems.
• Ensure accurate product data entry including BOM, dimensions, weights, packaging, pricing, and retailer-specific attributes.
• Coordinate with Manufacturing and Product Development teams to collect technical specifications and support new product introductions (NPI).
• Process customer orders accurately and ensure pricing, product, and shipping details are correct.
• Extract sales, inventory, pricing, and market performance reports from retailer portals and internal systems.
• Maintain accurate SKU, pricing, inventory, and customer records within CRM/ERP platforms.
• Generate and distribute regular sales and performance reports to management.
• Audit product listings to ensure pricing consistency, data accuracy, and channel compliance.
• Manage product updates including price changes, digital assets, imagery, videos, and A+ content.
• Identify and resolve listing issues such as missing content, incorrect dimensions, or broken links.
• Provide customer support regarding product specifications, availability, pricing, and order inquiries.
• Support the sales team with presentations, proposals, retailer documentation, and routine correspondence.
• Coordinate meetings, travel arrangements, and logistics for the sales team.
• Manage sample requests and track shipments for retailer reviews, photography shoots, and customer presentations.

Skills

Excel

CRM/ERP

Data entry

Cross-functional teamwork

Attention to detail

Education

Bachelor's degree in Business/Related field

Diploma in Business Administration

Tools

CRM software

ERP systems

Job description

Multy is seeking a Sales Administrator to support sales and operations, handling retailer item setups, orders, product data, and reports. You will maintain accurate data across channels, collaborate with Manufacturing, Product Development, and logistics teams, and support the sales force with proposals and documentation.

The ideal candidate is highly organized, detail-oriented, and proficient with retailer portals and CRM/ERP systems, able to manage multiple priorities in a fast-paced