Sales Support

Power & Telephone Supply Company; Burlington; Hybrid; CAD 42,000 - 54,000; Full time

Job summary

Power & Telephone Supply Company in Burlington, Ontario, is seeking an entry-level Sales Support role. You will assist Account Managers in meeting customer needs, enter orders and quotes, and help research orders and returns to keep operations running smoothly.

This on-site position requires solid computer skills, especially Excel and Word, good math ability, and the ability to work both independently and with a team.

Qualifications

• High School Diploma or GED.
• Entry-level position.
• Strong computer literacy and ability to navigate systems.
• Proficiency in Microsoft Excel and Word.
• Good problem-solving and math aptitude.
• Ability to work independently and in a team.

Responsibilities

• Supports Account Managers in meeting the customer's needs.
• Enters customer orders and quotes into the computer system.
• Researches, and follows up on open customer orders.
• Responsible to keep Open Order Reports current and process Return Authorizations.
• Obtain proof of delivery for customers.
• Aids in general clerical work such as correspondence & filing.
• Researches to find products not currently in the portfolio.
• Enters, processes and maintains quality event records.
• Accounts Receivable follow up with customers.
• Other tasks as assigned.

Skills

Computer use and navigation

Microsoft Excel

Microsoft Word

Problem-solving skills

Mathematics aptitude

Teamwork

Education

High School Diploma (or GED)

Job description

Job Category : (4) Support, Sales Operations

Requisition Number : SALES001464

• Full-Time
• On-site

Description

Reports To: Sales Support Manager/ISM/Branch Mgr/ Sales Support Supervisor

Key Responsibilities

• Supports Account Managers in meeting the customer's needs.
• Enters customer orders and quotes into the computer system.
• Researches, and follows up on open customer orders.
• Responsible to keep Open Order Reports current and process Return Authorizations.
• Obtain proof of delivery for customers.
• Aids in general clerical work such as correspondence & filing.
• Researches to find products not currently in the portfolio.
• Enters, processes and maintains quality event records.
• Accounts Receivable follow up with customers
• Other tasks as assigned

Skills Needed

• Computer use and navigation
• Microsoft Excel & Word
• Problem-solving skills
• Mathematics aptitude
• Works well independently and in group environments

Minimum Educational Requirements

High School Diploma (or GED).

Experience Required

This is an entry-level position.

NOTE: The purpose of this outline job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above. The list of duties for which the job holder is responsible may be varied or added to at the discretion of your manager. Any such alterations intended to be permanent will be added to this job description.