Retail Post Office Manager - Customer Experience Lead

Shoppers Drug Mart Inc.; Toronto; Híbrido; CAD 26.000 - 29.000; Tempo integral

Benefícios oferecidos por esta vaga

Purchase discount

Online learning

Competitive pay

Resumo da vaga

Shoppers Drug Mart Inc. is seeking a Post Office Supervisor to organize and deliver full-service retail postal services to customers, while maximizing department revenue and customer satisfaction.

The role emphasizes leading by example, hiring input, coaching, and ensuring adherence to standards. You will train staff, conduct performance reviews with the FSM, and uphold exceptional service, image, and loss prevention procedures.

Qualificações

• Experience in a retail environment and handling cash
• Strong interpersonal skills for customer interaction
• Excellent time management and multitasking abilities
• Clear verbal communication with customers and team
• Strong written communication for notes and reporting
• Solid organizational skills to manage duties and records
• Commitment to delivering exceptional customer service
• Ability to adapt to changing tasks and schedules

Responsabilidades

• Leads by example and ensures staff demonstrate CORE Values
• Interviews and recommends final candidates for hiring
• Ensures Post Office cashiers comply with all Store Standards
• Trains employees in job functions and provides ongoing coaching
• Assists with performance reviews of Post Office cashier staff with FSM
• Ensures exceptional customer service is provided beyond expectation
• Ensures employees present proper image per Uniform Policy
• Ensures loss prevention procedures are followed
• Follows parcel check procedures

Conhecimentos

Retail experience

Cash handling

Interpersonal skills

Time management

Verbal communication

Written communication

Organizational skills

Customer service

Descrição da vaga

Shoppers Drug Mart Inc. is seeking a Post Office Supervisor to organize and deliver full-service retail postal services to customers, while maximizing department revenue and customer satisfaction.

The role emphasizes leading by example, hiring input, coaching, and ensuring adherence to standards. You will train staff, conduct performance reviews with the FSM, and uphold exceptional service, image, and loss prevention procedures.