Retail Operations Lead (1-Year Contract)

CELINE; Vancouver; On-site; CAD 34,000 - 40,000; Full time

Job summary

CELINE in Vancouver is seeking an Operations Supervisor to support day-to-day operations and improve processes across stores. You will implement brand guidelines, lead projects end-to-end, and cascade solutions to store teams during a one-year contract from August 2026 to August 2027.

The role requires excellent communication, organization, and the ability to manage people, coordinate stock, training on the Cegid system, and collaborate with the Store Manager, Inventory Control, and HQ to drive

Qualifications

• Minimum of 5 years' retail experience.
• Minimum of 3 years' experience managing people.

Responsibilities

• Identify improvements and reporting to the Store Manager.
• Support the Store Manager to drive best practice and processes.
• Identify gaps in store operations knowledge and develop solutions.
• Conduct trainings for new hires and training on the store operating system Cegid.
• Support the team with stock loss targets by implementing new policies and procedures.
• Drive best practices concerning stockroom optimization and operational excellence.
• Act as project lead for operational projects, supporting the store and HQ during launch.
• Educate the team on key operational processes related to product flow management and daily store operations.
• Collaborate on stock optimization analysis, reporting, and forward planning.
• Support the CRM team and Store Manager to cascade actions and ensure client data is captured and qualitative.
• Develop a forecasting tool to assist in accurate business planning for sales, stock, and headcount/payroll projections.
• Own vendor/supplier relationships, identifying opportunities to reduce costs and improve services.
• Implement commercial solutions to organize stock, improve fetch times, logical stockroom flows, and correct storage.
• Manage the process and compliance of recording gifts received and given to/from clients.
• Manage Health and Safety compliance in all stores in line with company policies and procedures.
• Review product lines weekly and maximize replenishment potential, challenging the Merchandising team to maximize market potential.
• Monitor all aspects of P&L to reduce costs and improve store efficiency.
• Work closely with the Inventory Control team to keep negative on hand reporting current, including weekly cycle counts and yearly inventory.
• Hold responsibility for facilities in the store.

Skills

Retail leadership

Operations management

Process improvement

Stock control

Tools

Microsoft Office

Cegid

Job description

CELINE in Vancouver is seeking an Operations Supervisor to support day-to-day operations and improve processes across stores. You will implement brand guidelines, lead projects end-to-end, and cascade solutions to store teams during a one-year contract from August 2026 to August 2027.

The role requires excellent communication, organization, and the ability to manage people, coordinate stock, training on the Cegid system, and collaborate with the Store Manager, Inventory Control, and HQ to drive