Store Experience Leader: Customer-Centric Ops (Contract)

Indigo-Books-; Winnipeg; On-site; CAD 40,000 - 60,000; Part time

Job summary

Indigo is seeking a Customer Experience Leader (CEL) to join the Store Leadership Team and drive store operations and customer experience. You will oversee opening/closing, daily store tasks, visual standards, and sales plan achievement, partnering with leadership to deliver a customer-centric environment across in-store and online channels.

The role requires 1–2 years in customer service or operations, with strong people leadership, budgeting sense, and safety compliance.

Qualifications

• 1–2 years of experience in a customer service, merchandising or operations role.
• Ability to lead others and influence store performance.
• Must be available evenings and weekends; able to lift up to 40 lb.

Responsibilities

• Lead and manage store operations with a customer-centric approach.
• Oversee opening/closing, daily tasks, visual standards, and sales targets.
• Coach and develop team members and ensure safety and loss prevention.
• Collaborate with leadership to execute initiatives across channels.

Skills

Customer service

Leadership

Operations

Budget awareness

Safety standards

Planning skills

Tools

POS system

Job description

Indigo is seeking a Customer Experience Leader (CEL) to join the Store Leadership Team and drive store operations and customer experience. You will oversee opening/closing, daily store tasks, visual standards, and sales plan achievement, partnering with leadership to deliver a customer-centric environment across in-store and online channels.

The role requires 1–2 years in customer service or operations, with strong people leadership, budgeting sense, and safety compliance.