Retail manager

Once Upon A Child; Markham; On-site; CAD 49,000 - 70,000; Full time

Benefits offered by this job

Ontario Health Insurance Plan

Job summary

Once Upon A Child in Markham, ON is seeking a Retail Manager to oversee daily operations at our Castlemore Avenue location. You will direct staff, manage budgets and scheduling, and ensure excellent customer service in a fast-paced retail environment.

The ideal candidate has 2–3 years of retail management experience, college education (CEGEP/college), and strong communication skills in English. This full‑time, on‑site role includes varied shifts and health benefits.

Qualifications

• Minimum two to three years of experience in retail management.
• Education: College/CEGEP or equivalent.
• Fluent English required.

Responsibilities

• Direct and control daily operations at the store.
• Plan and organize daily operations to meet targets.
• Manage staff and assign duties to shift teams.
• Recruit, hire and supervise staff and/or volunteers as needed.
• Oversee payroll administration and performance reviews.

Skills

Staff management

Customer service

Communication

Time management

Team player

Education

College/CEGEP

Tools

Point of sale system

MS Outlook

Spreadsheet

Job description

Job title: Retail manager (NOC- 60020)

Employer: Once Upon A Child

Location: 1210 Castlemore Avenue, Suite 6, Markham, ON, L6E 0H7

Salary: $43.27 /hour

Terms of employment:

• Permanent employment
• Full time 30 to 40 hours per Week

Employment conditions:

• Day
• Evening
• Flexible Hours
• Morning
• Shift
• Weekend

Vacancies: 1 vacancy

Languages: English

Education: College/CEGEP

Experience: 2 years to less than 3 years

On site: Work must be completed at the physical location. There is no option to work remotely.

Work setting: Retail business

Tasks:

• Direct and control daily operations
• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Locate, select and procure merchandise for resale
• Plan budgets and monitor revenues and expenses
• Determine staffing requirements
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and/or volunteers
• Oversee payroll administration
• Conduct performance reviews
• Supervise office and volunteer staff

Supervision: 5-10 people

Computer and technology knowledge:

• Point of sale system
• Word processing software
• Electronic mail
• Spreadsheet
• Adobe Acrobat Reader
• MS Outlook

Transportation/travel information: Own transportation

Work conditions and physical capabilities:

• Fast-paced environment
• Work under pressure
• Combination of sitting, standing, walking
• Standing for extended periods
• Attention to detail

Personal suitability:

• Adaptability
• Efficiency
• Energetic
• Hardworking
• Positive attitude
• Quick learner
• Time management
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Team player
• Patience
• Ability to multitask

Health benefits:

• Ontario Health Insurance Plan