Manager, Retail Operations

Wireless DNA Inc.; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

Wireless DNA Inc. is seeking an Operations Manager to oversee day-to-day retail store performance across multiple locations in Toronto. The role focuses on optimizing labor, productivity, and compliance while guiding project work for renovations, kiosk upgrades, and new openings.

You will analyze sales and operations data to drive decisions, supervise fraud prevention efforts, and train store teams on standards. Collaboration with HR, IT, Marketing, and Finance is essential for success.

Qualifications

• 5–7 years of experience in retail operations management, preferably multi-location.
• Proven project management experience with renovations, upgrades, and launches.
• Ability to analyze sales, labour, and performance data to drive decisions.
• Excellent communication and stakeholder management across levels.
• Hands-on problem solver able to handle crisis calmly and effectively.
• Collaborates across HR, IT, Finance, Marketing, and Operations.

Responsibilities

• Oversee daily operations for multiple retail locations in line with brand standards.
• Manage labour hours, productivity, scheduling, and store performance.
• Lead store renovations, kiosk upgrades, and new location launches.
• Conduct regular compliance and loss prevention audits; participate in fraud investigations.
• Deliver training on compliance, programs, and operational standards.
• Maintain inventory accuracy and collaborate with supply chain to reduce shrinkage.
• Generate weekly/monthly reports with BI/Analytics teams and drive improvements.

Skills

Project management

Data-driven decisions

Stakeholder communication

Crisis management

Cross-functional collaboration

Attention to detail

Retail operations

Tools

Excel

Job description

4789 Yonge St, Toronto, ON M2N 0G3, Canada

Job Description

Posted Monday, July 27, 2026 at 4:0 a.m.

Purpose of this role is to oversee the day-to-day operational excellence of our retail locations. This role is responsible for ensuring optimal store performance, managing labour hours and productivity, driving compliance, preventing fraud, and maintaining smooth collaboration across multiple departments.

The Operations Manager plays a critical role in project managing store renovations, kiosk upgrades, and new location launches while ensuring that operational standards and customer experience are met.

Key Responsibilities

1. Store Operations & Performance Management

• Oversee daily operations for multiple retail locations, ensuring alignment with company standards and objectives.
• Manage labour hours and productivity, ensuring schedules are optimized based on store traffic.
• Monitor and analyze sales performance, labour efficiency, and profitability, taking corrective actions when necessary.
• Maintain high operational standards, ensuring all locations meet brand, compliance, and service requirements.

2. Project Management

• Lead and coordinate store renovations, kiosk upgrades, and new store openings in collaboration with internal teams and vendors.
• Ensure timely completion of projects, within budget, and to quality standards.
• Lead and support fraud investigations, implementing preventive measures to reduce operational risks.
• Conduct regular compliance and loss prevention audits to ensure adherence to policies.
• Provide training and coaching to store teams on compliance, fraud awareness, and operational standards.

4. Inventory Management

• Oversee inventory accuracy, replenishment processes, and stock control to minimize shrinkage and ensure product availability.
• Collaborate with the inventory and supply chain teams to improve efficiency and reduce stock variances.
• Work closely with HR, IT, Marketing, Training, Inventory, and Finance to support operational initiatives and resolve escalations.
• Liaise with Rogers support contacts and District Business Managers (DBMs) for escalated technical or operational issues.
• Collaborate with the BI & Analytics team to generate weekly, monthly, and quarterly reports on sales, productivity, and compliance.
• Deliver training on new products, programs, and systems to Retail store teams.
• Maintain and update operational playbooks, SOPs, and policies to ensure consistency across all locations.
• Drive continuous improvement by identifying operational inefficiencies and implementing process enhancements.

Required Skills & Qualifications

• 5–7 years of experience in retail operations management, preferably in retail, or high-volume multi-location environments.
• Demonstrated experience in project management, including managing renovations, upgrades, and new launches.
• Proven ability to analyze sales, labour, and performance data and make data-driven operational decisions.
• Excellent communication and stakeholder management abilities across all levels.
• Hands-on problem solver with the ability to manage crisis situations calmly and effectively.
• Strong collaboration skills and experience working cross-functionally with HR, IT, Finance, and Marketing.
• Proficiency in Microsoft Excel, reporting tools, and operational dashboards.
• Highly organized with strong attention to detail and process orientation.
• Ability to thrive in a fast-paced, high-visibility environment with shifting priorities.

Travel & Availability Requirements

• Must be willing and able to travel and support retail operating hours, including evenings, weekends, holidays based on operational needs.

4789 Yonge St, Toronto, ON M2N 0G3, Canada