Assistant Store Manager - Full Time - Sherway Gardens

loccitaneenprovence; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

L’Occitane Sherway Gardens is seeking an Assistant Store Manager to join our team. You will work closely with the Store Manager to create a peaceful, sensory-rich shopping experience and uphold our commitment to sustainability and ethical practices.

Lead and mentor staff, deliver personalized guest experiences, and organize regular product training. Familiarity with skincare and fragrance is a plus, and clienteling experience is advantageous to elevate customer happiness.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Exceptional guiding and communication skills.
• Innovative approach in sales-focused atmospheres.
• Dedication to customer happiness.
• Familiarity with skincare, body care, and fragrance.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Responsibilities

• Be the Host: foster a warm atmosphere aligned with brand values and sensory experience.
• Prioritize Guest Experience: provide knowledgeable service and guide product selections.
• Keep an Open Mind: embrace feedback and support open communication.
• Let Success Drive You: organize regular training with the Store Manager to boost knowledge and service.
• Foster a Team Culture: adapt management strategies to diverse communication styles.
• Communicate with Care: lead and support store staff, promoting a positive, inclusive culture.

Skills

Leadership experience

Communication skills

Sales mindset

Customer happiness

Skincare knowledge

Clienteling

Tech proficiency

Job description

Who You Are:

As an Assistant Store Manager at L’Occitane Sherway Gardens, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

The Fundamentals of What You’ll Do:

• Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.


• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.


• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.


• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.


• Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team.


• Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

We value hearing from individuals who possess:

• Experience leading teams in retail or hospitality settings.


• Exceptional skills in guiding and communicating effectively.


• An innovative approach, especially in sales-focused atmospheres.


• Dedication to ensuring customer happiness, both inside and out.


• Familiarity with skincare, body care, and fragrance is beneficial.


• Prior clienteling experience is advantageous.


• Basic technological proficiency is necessary.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

All Applicants:

United States Applicants Only:

L'Occitane's Privacy Statement

Employee Rights

FMLA: Posters

FMLA Special Rules for Returning Military Members (USERRA)