Guest Experience Lead - Skincare & Sustainability

L'OCCITANE Group (B Corp); Vancouver; On-site; CAD 32,000 - 37,000; Full time

Job summary

L’OCCITANE Group is hiring an Assistant Store Manager at Pacific Centre (Vancouver). You will help create a peaceful, environmentally conscious shopping experience and work closely with the Store Manager to deliver exceptional guest service.

The role emphasizes leadership, coaching, and maintaining brand standards in a busy retail setting. Compensation reflects hourly wages for Vancouver with a focus on customer satisfaction, sustainability practices, and team collaboration.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Exceptional communication and guiding skills.
• Innovative approach, especially in sales-focused environments.
• Commitment to customer happiness and service quality.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Responsibilities

• Be the Host: create an inviting atmosphere aligned with brand values and sensory experience.
• Prioritize Guest Experience: guide guests to products matching preferences.
• Keep an Open Mind: embrace feedback and foster open communication.
• Let Success Drive You: organize training with the Store Manager to boost product knowledge and service.
• Foster a Team Culture: adapt leadership to different team styles.
• Communicate with Care: provide guidance and support to store staff.

Skills

Team leadership

Communication skills

Sales mindset

Clienteling

Tech-savvy

Job description

L’OCCITANE Group is hiring an Assistant Store Manager at Pacific Centre (Vancouver). You will help create a peaceful, environmentally conscious shopping experience and work closely with the Store Manager to deliver exceptional guest service.

The role emphasizes leadership, coaching, and maintaining brand standards in a busy retail setting. Compensation reflects hourly wages for Vancouver with a focus on customer satisfaction, sustainability practices, and team collaboration.