Retail Growth Leader - Customer Experience & Team Coach

Bureauengros; Kelowna; On-site; CAD 52,000 - 70,000; Full time

Benefits offered by this job

Health and Dental benefits

RRSP/DPSP

PTO and Personal Days

Performance bonuses

Job summary

Staples Canada in Kelowna is seeking an Assistant Manager to drive operational and sales excellence, ensuring customers and associates have exceptional experiences. You will break down barriers and build partnerships through curiosity and a solutions mindset.

Lead by example, coach and develop the team, hire and onboard, and manage performance to empower growth. This role emphasizes high performance, a customer-first mentality, and compliance with Health & Safety and brand standards.

Qualifications

• 2-3 years of retail management experience with direct accountability for achieving sales and service targets.
• Experience in leading, coaching, developing talent, and managing teams with a customer- and sales-focused approach.
• Excellent communication and interpersonal skills; people are inspired by your communication skills.

Responsibilities

• Lead and coach the team to provide exceptional customer service and build long-term partnerships with business customers.
• Drive sales-focused partnerships and enable associates to deliver strong results.
• Attract, train, develop, and engage associates with regular coaching and performance feedback.
• Ensure compliance with Health & Safety, Asset Protection, Privacy, Policies, and Procedures, and manage inventory and brand standards.
• Maintain daily communication with the team and ensure consistency of sales and customer engagement tools.

Skills

Retail management

Team leadership

Customer service

Communication skills

Job description

Staples Canada in Kelowna is seeking an Assistant Manager to drive operational and sales excellence, ensuring customers and associates have exceptional experiences. You will break down barriers and build partnerships through curiosity and a solutions mindset.

Lead by example, coach and develop the team, hire and onboard, and manage performance to empower growth. This role emphasizes high performance, a customer-first mentality, and compliance with Health & Safety and brand standards.