Retail Assistant Manager: Lead Sales & Customer Experience

Staples Canada; Yellowknife; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

PTO and Personal Days

Performance bonuses

Learning & Development programs

And more...

Job summary

Staples Canada is seeking an Assistant Manager to drive operational and sales excellence, ensuring exceptional experiences for customers and associates. You will hire, onboard, train, and develop the team with a focus on empowerment and growth, leading by example and providing effective coaching.

You will lead customer service, sales partnerships, team development, and adherence to Health & Safety, Asset Protection, Privacy, and brand standards.

Qualifications

• 2-3 years of retail management experience, with direct accountability for achieving sales and service targets.
• Experience in leading, coaching, developing talent, and managing teams with a customer and sales-focused approach.
• Excellent communication and interpersonal skills; people are inspired by your communication skills.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.

Responsibilities

• Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations. Provide leadership and guidance to ensure our customer experience is seamless and focused on longer term partnerships, especially with our business customers.
• Sales Leadership: Drive an inspired and recognition approach through your team to enable strong sales-focused partnerships with our customers. Create an environment through your leadership in which all our Sales Associates can be their best for our customers. Utilize sales and metrics reports to create action plans and achieve business results.
• Team Development: Attract, train, develop, and engage associates. Provide clear and regular coaching and feedback to enable continuous improvement and career centered development is ongoing. Manage performance appraisals and career action plans.
• Operational Excellence: Ensure compliance with Health & Safety, Asset Protection, Privacy, Policies, and Procedures. Manage inventory, merchandising, and brand standards.
• Communication: Maintain daily communication with the team. Ensure consistency and execution of all sales and customer engagement tools.

Job description

Staples Canada is seeking an Assistant Manager to drive operational and sales excellence, ensuring exceptional experiences for customers and associates. You will hire, onboard, train, and develop the team with a focus on empowerment and growth, leading by example and providing effective coaching.

You will lead customer service, sales partnerships, team development, and adherence to Health & Safety, Asset Protection, Privacy, and brand standards.