Retail Operations Lead: Elevate Sales & Merchandising

Staples; Toronto; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

And more...

Job summary

Staples Canada is seeking a Retail Operations Supervisor to lead sales and operational excellence in our store. You will model exceptional customer service, supervise daily operations, and drive merchandising standards to ensure a compelling in-store experience.

You will lead the front office and store operations, participate in training, and act as a keyholder supporting programs and reporting. This role emphasizes customer engagement, efficiency, and a high-performance culture.

Qualifications

• 3+ years of customer service experience in retail.
• 1-2 years of supervisory experience with direct accountability for achieving sales and service targets.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
• Strength and keen eye for visual merchandising.

Responsibilities

• Customer Engagement: Model and coach selling behaviors; engage with customers and motivate associates to do the same.
• Operational Excellence: Oversee inventory and merchandising standards; ensure store is customer-ready daily; manage backroom tasks and reporting.
• Training and Development: Support training and coaching of associates; assist with performance conversations.
• Communication: Facilitate clear, timely communication; lead meetings and address issues promptly.
• Health & Safety: Support health and safety policies; conduct inspections and maintain a safe environment.
• Administrative Duties: Perform front office tasks including weekly cash office administration and reporting.

Skills

Retail customer service

Supervisory experience

Fast-paced environment

Visual merchandising

Job description

Staples Canada is seeking a Retail Operations Supervisor to lead sales and operational excellence in our store. You will model exceptional customer service, supervise daily operations, and drive merchandising standards to ensure a compelling in-store experience.

You will lead the front office and store operations, participate in training, and act as a keyholder supporting programs and reporting. This role emphasizes customer engagement, efficiency, and a high-performance culture.