Retail Operations Lead - Customer Experience & Merchandising

Staples; Whitby; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

And more...

Job summary

Staples Canada in Whitby, ON is seeking a Retail Operations Supervisor to drive sales and operational excellence. You will lead by example, coach the selling model, and ensure a seamless customer experience while maintaining brand standards.

You will oversee inventory, merchandising, promotions, backroom tasks, and front office reporting. As a keyholder, you will support training, health and safety, and daily store operations.

Qualifications

• 3+ years of prior customer service experience in retail is required.
• 1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
• Strength and keen eye for visual merchandising.

Responsibilities

• Model and coach selling behaviors to engage customers and motivate associates.
• Oversee inventory and merchandising standards and backroom tasks; provide regular stock/sales reports.
• Support training, development, and coaching for a high‑performance sales culture.
• Facilitate clear communication, lead meetings, and ensure smooth operations.
• Support health and safety policies and maintain a clean, safe environment.
• Perform front office tasks, including weekly cash office administration and reporting.

Skills

Customer service

Supervisory experience

Fast-paced environment

Visual merchandising

Job description

Staples Canada in Whitby, ON is seeking a Retail Operations Supervisor to drive sales and operational excellence. You will lead by example, coach the selling model, and ensure a seamless customer experience while maintaining brand standards.

You will oversee inventory, merchandising, promotions, backroom tasks, and front office reporting. As a keyholder, you will support training, health and safety, and daily store operations.