Retail Front Store Lead: Customer Experience & Operations

Shoppers Drug Mart; Ottawa; On-site; CAD 25,967 - 30,100; Full time

Benefits offered by this job

Purchase discount program

Flexible schedules

Online learning through Academy

Job summary

Shoppers Drug Mart in Ottawa is seeking an assistant to the Front Store Manager (FSM) to help manage human, physical and financial resources and to improve product flow from the backroom to the sales floor.

You will collaborate with the management team to ensure store standards, enable effective labour scheduling, and support hiring for all departments except Pharmacy, while upholding wage guidelines and our Core Values.

Qualifications

• Planning, Judgement and Decision Making.
• Planning and preparation for Inventory Management.
• Use judgment and decision-making skills to control expenses.
• Provides effective leadership and ongoing mentorship and ensures development of all staff.
• Efficient time management skills.
• Able to prioritize activities quickly in response to changing initiatives.
• Effective organization and planning skills.

Responsibilities

• Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability.
• Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom.
• To help manage in conjunction with the FSM, labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity.
• Ensures staffing levels are adequate to effectively operate the business.
• Complies with Human Resources Standards.
• To help with hiring in conjunction with the FSM, Hires and/or supports hiring for all departments, excluding Pharmacy
• Maintains wage administration within SLPH guidelines
• Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values

Skills

Planning & Judgement

Inventory Planning

Leadership & Mentorship

Time Management

Prioritization

Organization & Planning

Staff Coaching

Job description

Shoppers Drug Mart in Ottawa is seeking an assistant to the Front Store Manager (FSM) to help manage human, physical and financial resources and to improve product flow from the backroom to the sales floor.

You will collaborate with the management team to ensure store standards, enable effective labour scheduling, and support hiring for all departments except Pharmacy, while upholding wage guidelines and our Core Values.