Retail Front-End Supervisor — Customer Service Leader

Fresh Market Foods; Sioux Lookout; On-site; CAD 44,000 - 50,000; Full time

Benefits offered by this job

Medical &Dental Benefits

Long Term Disability

Employee Assistance Program

MapleProgramand access to our staff

10% discount at Fresh Market Foods

20% Discount at Your Dollar Store with

Group RRSP program

Job summary

Fresh Market Foods in Sioux Lookout, Ontario, is seeking a Customer Service Supervisor to lead our front-end team and deliver excellent customer service in a fast-paced retail environment.

The role involves supervising cashiers, coordinating shifts, training staff, and ensuring a welcoming checkout experience. English proficiency required; French is an asset. Permanent full-time position with benefits and relocation support may be available.

Qualifications

• High school diploma preferred, or an equivalent combination of education and experience.
• Minimum 1 year of experience in customer service or retail.
• Previous supervisory or team leadership experience in retail is an asset.
• Strong leadership, communication, and customer service skills.

Responsibilities

• Greet customers in a friendly and professional manner.
• Answer customer questions and ensure customers leave satisfied.
• Attend customers in person/over the phone and resolving customer complaints.
• Train and supervise cashiers.
• Co-ordinate and schedule the activities of the cashiers.
• Monitor cashier performance, ensure accuracy, and provide coaching and additional training as needed.
• Support cashiers in resolving operational and service-related issues.
• Maintain specified inventory and order merchandise.
• Ensure front-end presentation standards are maintained, including cleanliness, signage, and displays.
• Authorize payments, voids, and merchandise returns as required.
• Make recommendations to management concerning staff and improvement of procedures.
• Perform other related duties as assigned.

Skills

Leadership

Customer service

Communication

Education

High school diploma

Job description

Fresh Market Foods in Sioux Lookout, Ontario, is seeking a Customer Service Supervisor to lead our front-end team and deliver excellent customer service in a fast-paced retail environment.

The role involves supervising cashiers, coordinating shifts, training staff, and ensuring a welcoming checkout experience. English proficiency required; French is an asset. Permanent full-time position with benefits and relocation support may be available.