Retail Front-End Lead: Service & Customer Care

London Drugs Limited; St. Albert; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

RRSP matching

Employee discount

Training & education

Counseling program

Recognition program

Community involvement

Job summary

London Drugs Limited in Canada is seeking a Service Specialist to assist customers in the General Sales area and to contribute to a superior shopping experience daily. The role involves supervising the front end, monitoring cashier coverage, restocking, answering customer inquiries, and maintaining calm, courteous service in a fast-paced environment.

Applicants should bring excellent communication, interpersonal skills, and the ability to train others, with a flexible Monday‑to‑Sunday schedule

Qualifications

• Experience in customer service and a fast-paced retail environment.
• Strong communication and interpersonal skills.
• Ability to supervise and train front-end staff.

Responsibilities

• Assist customers in the General Sales area to ensure a superior shopping experience.
• Supervise the front end, monitor cashier coverage and handle front-end operations.
• Respond to customer inquiries with professionalism and courtesy; train others as needed.

Skills

Customer service

Communication

Leadership

Multitasking

Job description

London Drugs Limited in Canada is seeking a Service Specialist to assist customers in the General Sales area and to contribute to a superior shopping experience daily. The role involves supervising the front end, monitoring cashier coverage, restocking, answering customer inquiries, and maintaining calm, courteous service in a fast-paced environment.

Applicants should bring excellent communication, interpersonal skills, and the ability to train others, with a flexible Monday‑to‑Sunday schedule