Customer Experience Lead, Front End & Service

London Drugs; Squamish; On-site; CAD 35,000 - 45,000; Full time

Benefits offered by this job

Medical & dental coverage

RRSP matching

Employee discount

Job summary

London Drugs is hiring a Service Specialist to help customers in the General Sales area and ensure a superior shopping experience daily. You will handle customer issues, supervise front-end operations, and assist with cashier coverage during shifts.

The role emphasizes strong communication, teamwork, and calm handling of stressful situations in a fast-paced retail environment. Training and development are available, with opportunities for advancement within the company.

Qualifications

• Experience delivering friendly, helpful service in fast-paced retail.
• Ability to handle customer issues with professionalism and tact.
• Willingness to participate in ongoing training and be a team player.

Responsibilities

• Assist customers in the General Sales area to provide a superior shopping experience.
• Monitor frontline operations and cashier coverage when on duty.
• Maintain front-end supplies and handle customer inquiries at checkout.
• Train and mentor colleagues as needed and uphold store policies.

Skills

Customer service

Communication

Interpersonal skills

Flexible schedule

Job description

London Drugs is hiring a Service Specialist to help customers in the General Sales area and ensure a superior shopping experience daily. You will handle customer issues, supervise front-end operations, and assist with cashier coverage during shifts.

The role emphasizes strong communication, teamwork, and calm handling of stressful situations in a fast-paced retail environment. Training and development are available, with opportunities for advancement within the company.