Service Specialist

London Drugs Limited; Surrey; On-site; CAD 39,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

RRSP matching

Employee discount

In-house training & education courses

Employee family assistance program

Employee recognition program

Community involvement

Job summary

London Drugs Limited in Surrey, BC, is seeking a Service Specialist to help customers across the General Sales area, ensuring a superior shopping experience and smooth front-end operations.

This role emphasizes customer service, effective communication, and teamwork. You will supervise front-end activities, assist with cashier coverage, and train colleagues while maintaining a calm, professional demeanor in a fast-paced environment.

Qualifications

• Experience delivering outstanding customer service in a fast-paced environment.
• Strong communication skills with a customer-first approach.
• Ability to lead, mentor colleagues and train others.

Responsibilities

• Assist customers throughout the General Sales area to fulfill the store mission.
• Supervise front-end activities and monitor cashier coverage on duty.
• Replenish change float and respond to customer inquiries at checkouts.

Skills

Customer service

Communication

Interpersonal skills

Leadership

Training others

Job description

Not just a job…

a community

a partnership

a team

You’ll experience them all at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team! We currently have opportunities for:

Service Specialist

The Service Specialist is generally responsible for providing any assistance required by customers throughout the General Sales area. This position is key in the company’s ability to fulfill our mission statement, which is to provide a superior shopping experience every day.

You will also be responsible for handling customer issues and supervision of the front end of the store while on duty. Front end duties include monitoring cashier coverage, maintaining front end supplies, replenishing change float, and answering calls for customer assistance at the check outs.

In addition to the above duties, this is also a customer service position which requires a great deal of customer contact. Applicants must be able to work effectively in a fast paced environment while at the same time providing quality service in a professional, courteous, and helpful manner.

You will have good inter-personal, motivational, delegation and follow up skills, combined with a willingness to accept responsibility, and an ability to train others and monitor their work habits. You will also be able to cope with stress, pressure, and remain calm when dealing with difficult situations.

A positive, mature, and professional leadership style, good inter-personal, motivational, delegation and follow up skills, and a solid understanding of policies and procedures are essential for this role. Supervisory experience would be considered an asset.

If you have superior customer service experience, the ability to work with a sense of urgency, combined with excellent communication skills (good listener, patient, and articulate), then we have the opportunity for you to excel!

We offer advancement opportunities through our promote-from-within policies, as well as the following comprehensive benefits program. Starting pay will fall within the salary range indicated and may vary based on job-related experience, knowledge and education:

• Comprehensive, optional medical, dental, prescription drug and vision coverage for you and your family (Ensuring you and your family are taken care of)
• Company matched RRSPs (Helping you plan for your future
• Employee Discount Program (Sharing our success)
• Ongoing In-House Training & Education Courses (Lifelong learning)
• Employee Family Assistance Program (Free confidential counseling and support)
• Employee Recognition Program (Tangible rewards for great work!)
• Community Involvement (Giving back to our communities)

Applicants should be available to work a flexible schedule, Monday to Sunday.

London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We will provide accommodations during the recruitment process upon request.