Customer Experience & Front-End Lead

London Drugs Limited; Victoria; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Employee Discount Program

RRSP matching

In-house training

Flexible scheduling

Career advancement opportunities

Job summary

London Drugs is seeking a Service Specialist to assist customers across the General Sales area and maintain a superior shopping experience. You will help handle customer issues and supervise the front end during shifts, including cashier coverage and answering checkout inquiries.

The role requires excellent interpersonal skills, composure under pressure, and the ability to train others while maintaining professional standards in a fast-paced environment.

Qualifications

• Experience delivering high-quality customer service in a retail setting.
• Clear, patient, and articulate communication abilities.
• Desirable supervisory experience and ability to train others.

Responsibilities

• Assist customers throughout the General Sales area to ensure a superior shopping experience.
• Handle customer issues and supervise the front end while on duty.
• Monitor cashier coverage, front end supplies, and change float; answer customer calls at checkouts.

Skills

Customer service

Communication skills

Leadership

Teamwork

Adaptability

Job description

London Drugs is seeking a Service Specialist to assist customers across the General Sales area and maintain a superior shopping experience. You will help handle customer issues and supervise the front end during shifts, including cashier coverage and answering checkout inquiries.

The role requires excellent interpersonal skills, composure under pressure, and the ability to train others while maintaining professional standards in a fast-paced environment.