Customer Experience Lead — Front End & Service

London Drugs; Nanaimo; On-site; CAD 32,000 - 46,000; Full time

Benefits offered by this job

Medical & dental

RRSP match

Employee discount

Training & education

Counseling support

Recognition program

Community involvement

Job summary

London Drugs is hiring a Service Specialist in Nanaimo to help customers across the General Sales area and support a superior shopping experience. You will supervise the front end, monitor cashier coverage, and handle urgent customer requests with a calm, professional demeanor.

Applicants should bring exceptional customer service skills, strong interpersonal abilities, and the capacity to train others, even under pressure.

Qualifications

• Experience in customer-facing roles preferred.
• Able to supervise front-end operations and cashier coverage.
• Strong communication and problem-solving abilities.

Responsibilities

• Assist customers throughout the General Sales area to support a superior shopping experience.
• Monitor cashier coverage and front-end supplies; manage change float and calls for customer assistance.
• Provide professional, courteous service and handle customer issues effectively.

Skills

Customer service

Interpersonal skills

Leadership

Training others

Stress management

Communication

Job description

London Drugs is hiring a Service Specialist in Nanaimo to help customers across the General Sales area and support a superior shopping experience. You will supervise the front end, monitor cashier coverage, and handle urgent customer requests with a calm, professional demeanor.

Applicants should bring exceptional customer service skills, strong interpersonal abilities, and the capacity to train others, even under pressure.