Customer Experience Leader - Front End & Service

London Drugs; Winnipeg; On-site; CAD 21,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

RRSP matching

Employee discount

Training & Education

Counseling services

Recognition program

Community involvement

Job summary

London Drugs is seeking a Service Specialist to assist customers and support the General Sales area. You will supervise the front end, monitor cashier coverage, replenish change, and answer customer inquiries at the checkouts.

You should excel in a fast-paced, customer‑driven environment with professional communication, strong interpersonal skills, and a willingness to train others. Supervisory experience is a plus, and involvement in company programs is encouraged.

Qualifications

• Experience in delivering high quality customer service.
• Ability to stay calm and professional in fast-paced environments.
• Strong interpersonal and communication skills.

Responsibilities

• Assist customers throughout the General Sales area.
• Oversee front end operations and cashier coverage during shifts.
• Maintain front end supplies and respond to customer inquiries at checkouts.
• Train and monitor staff performance where applicable.

Skills

Customer service

Communication

Stress management

Job description

London Drugs is seeking a Service Specialist to assist customers and support the General Sales area. You will supervise the front end, monitor cashier coverage, replenish change, and answer customer inquiries at the checkouts.

You should excel in a fast-paced, customer‑driven environment with professional communication, strong interpersonal skills, and a willingness to train others. Supervisory experience is a plus, and involvement in company programs is encouraged.