Retail Floor Supervisor: Lead, Coach & Drive Sales

JD Sports Canada; Hamilton; On-site; CAD 36,000 - 48,000; Full time

Job summary

JD Sports Canada is seeking a Floor Supervisor at Limeridge Mall. You will join the junior management team, overseeing staff, maintaining store standards, and driving customer service excellence.

The role emphasizes urgency, attention to detail, and leadership development within a fast-paced retail environment. The ideal candidate will have 6 months to 1 year of retail management experience, strong communication skills, and the ability to engage customers and motivate the team to meet sales

Qualifications

• Retail management experience (6 months to 1 year)
• Strong communication skills (verbal & written)
• Willingness to develop and take feedback
• Ability to drive sales and provide customer service excellence

Responsibilities

• Collaborate with junior management to engage customers and drive purchases using visual techniques
• Generate business results and achieve KPI through in-store products
• Handle customer complaints and inquiries to maintain high service levels
• Develop innovative strategies to capitalize on sales opportunities
• Assist in maintaining store standards on the sales floor
• Support personal progression and leadership growth within the store
• Manage associates within company guidelines and procedures
• Assist with induction and training of new starters

Skills

Urgency & detail orientation

Leadership potential

Team motivation

Problem solving

Multi-tasking

Verbal & written communication

IT literacy (Outlook, Word, Excel)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

JD Sports Canada is seeking a Floor Supervisor at Limeridge Mall. You will join the junior management team, overseeing staff, maintaining store standards, and driving customer service excellence.

The role emphasizes urgency, attention to detail, and leadership development within a fast-paced retail environment. The ideal candidate will have 6 months to 1 year of retail management experience, strong communication skills, and the ability to engage customers and motivate the team to meet sales