Store Supervisor – Retail Experience

JD Sports Fashion PLC; Quebec; Hybrid; CAD 42,000 - 54,000; Full time

Job summary

JD Sports Canada is seeking a Full-time Supervisor for our Galleries D'Anjou location in Quebec. You will lead a brand-new team, deliver exceptional customer experiences, and ensure daily store operations run smoothly.

With at least 2 years in retail management, you will coach staff, manage schedules, and uphold high standards of product knowledge and customer service. Join a dynamic, fast-paced environment that values growth and teamwork.

Qualifications

• Minimum 2 years of retail management or keyholder experience.
• Passionate about streetwear and sneaker culture.
• Experience supervising, training and coaching sales associates.
• Confident engaging customers to deliver an elevated experience.
• Strong numerical skills for financial analysis.

Responsibilities

• Ensure high levels of customer satisfaction by being knowledgeable on all products offered.
• Train and grow a team who are focused on delivering outrageous experiences to our community through coaching and feedback.
• Generate business results and achieve key KPIs
• Delivering sales, customer experience, merchandising, visual, and operational expectations.
• Act as a partner between customers, sales associates and store leadership.
• Ability to learn and share expertise of products and trends to fit customer’s needs.
• Maintains an awareness of all product knowledge, and current or upcoming product / trends.
• Contributes to a positive and inclusive work environment.
• Support key initiatives as empowered by and in partnership with the Store Manager.
• Take a proactive approach to growing the business through community outreach.
• Choose culture first in everything you do, with a commitment to personal growth and self-awareness.
• Provide outrageous experiences 100% of the time, sharing our awesome products with our Community.

Skills

Retail management

Coaching teams

Customer service

Store operations

Job description

JD Sports Canada is seeking a Full-time Supervisor for our Galleries D'Anjou location in Quebec. You will lead a brand-new team, deliver exceptional customer experiences, and ensure daily store operations run smoothly.

With at least 2 years in retail management, you will coach staff, manage schedules, and uphold high standards of product knowledge and customer service. Join a dynamic, fast-paced environment that values growth and teamwork.