Full- Time Supervisor

JD Sports; London; On-site; CAD 42,000 - 56,000; Full time

Job summary

JD Sports in Canada seeks a Supervisor for the CF Masonville Mall location. You will join the junior management team, delivering managerial support and elevating store-wide customer service standards.

The role focuses on supervising staff, enforcing shop-floor standards, and executing daily processes as directed by Store Management. Opportunities for growth within the in-store leadership track are strong.

Qualifications

• Retail management experience of a minimum of 6 months - 1 year.
• Openness to feedback and willingness to develop.
• High sense of urgency and keen eye for detail.
• Positively motivate team members to drive daily sales and meet weekly objectives.
• Ability to mitigate issues through problem-solving and troubleshooting.
• Ability to multi-task and complete tasks in a timely manner.
• Knowledge of in-house and global brands (Nike, Lacoste, Adidas, The North Face, etc.).
• Strong verbal and written communication skills.
• IT skills—Microsoft Outlook, Word and Excel is an asset.

Responsibilities

• Collaborating with the junior management team to attract, engage and motivate customers into making purchases in-store by using the latest visual techniques.
• Generate business results and achieve key KPIs.
• Handle customer complaints and enquiries to provide excellent levels of customer service.
• Create innovative strategies to capitalize on sales opportunities.
• Provide assistance with the maintenance of standards on the sales floor.
• Encourage and foster personal progression throughout the store.
• Managing associates within company guidelines, policies and procedures.
• Providing assistance with the induction and training of new starters.

Skills

Retail management

Customer service

Team leadership

Communication skills

Attention to detail

Microsoft Excel

Microsoft Outlook

Multi-tasking

Tools

Microsoft Word

Job description

THE TEAM

JD Sports is a sports‑fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.

THE ROLE

Our team is looking to fulfill the role of a Supervisor at our CF Masonville Mall Location. Looking for someone with a high sense of urgency, keen eye for detail and driven mentality. The ideal candidate would be part of the store’s Junior Management team, you will provide managerial support and help maintain as well as improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management. Development opportunities within the junior management are vast as there is room to grow with the company in‑store with leadership characteristics such as creativity, problem‑solving, and adaptability.

Duties/Responsibilities

• Collaborating with the junior management team to attract, engage and motivate customers into making purchases in‑store by using the latest visual techniques
• Generate business results and achieve key KPIs
• Handle customer complaints and enquiries to provide excellent levels of customer service
• Create innovative strategies to capitalize on sales opportunities
• Provide assistance with the maintenance of standards on the sales floor
• Encourage and foster personal progression throughout the store
• Managing associates within company guidelines, policies and procedures
• Providing assistance with the induction and training of new starters

Skills/Experience/Knowledge needed

• Retail management experience of a minimum of 6 months - 1 year.
• Openness to feedback and willingness to develop.
• High sense of urgency and keen eye for detail.
• Positively motivate team members to drive daily sales and meet weekly objectives.
• Ability to mitigate issues through problem‑solve and troubleshoot issues.
• Ability to multi‑task and complete tasks in a timely manner.
• Well rounded knowledge of both in‑house and global brands (Nike, Lacoste, Adidas, The NorthFace, etc.).
• Strong verbal and written communication skills.
• IT skills—Microsoft Outlook, Word and Excel is an asset.