Retail Supervisor: Lead, Coach & Elevate Customer Experience

JD Sports Canada; Vaughan; On-site; CAD 42,000 - 56,000; Full time

Job summary

JD Sports Canada is seeking a full-time Supervisor at Vaughan Mills Mall to support junior management and uphold exceptional customer service standards. You will supervise staff on the shop floor and execute daily managerial tasks, driving sales and ensuring brand standards.

The role emphasizes urgency, attention to detail, and growth within the store’s leadership track, with opportunities to develop problem-solving and adaptability skills in a dynamic retail environment.

Qualifications

• 2+ years of retail experience.
• Minimum of six months of retail management experience.
• Well-rounded knowledge of in-house and global brands (Nike, Lacoste, Adidas, The North Face, etc.).

Responsibilities

• Collaborate with junior management to attract, engage and motivate customers into making purchases in-store using the latest visual techniques.
• Handle customer complaints and enquiries to provide excellent levels of customer service.
• Create innovative strategies to capitalize on sales opportunities.
• Assist with maintenance of standards on the sales floor.
• Encourage and foster personal progression throughout the store.
• Manage associates within company guidelines, policies and procedures.
• Assist with induction and training of new starters.
• Understand the Mystery Shopper program.

Skills

Retail experience

Customer service

Leadership

Communication

Time management

Multi-tasking

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

JD Sports Canada is seeking a full-time Supervisor at Vaughan Mills Mall to support junior management and uphold exceptional customer service standards. You will supervise staff on the shop floor and execute daily managerial tasks, driving sales and ensuring brand standards.

The role emphasizes urgency, attention to detail, and growth within the store’s leadership track, with opportunities to develop problem-solving and adaptability skills in a dynamic retail environment.