Retail Field Technician - POS Installations & Repairs

Toshiba Global Commerce Solutions - External; London; Sur place; CAD 50 000 - 56 000; Plein temps

Résumé du poste

Toshiba Global Commerce Solutions is seeking a Field Service Technician to install, support, and repair retail technologies at client sites. The role requires extensive travel and independent work across various retail environments, with a focus on customer satisfaction and timely service delivery.

The position emphasizes handling installations, maintenance, and problem resolution, leveraging Toshiba’s service delivery methodologies and on-site support tools.

Qualifications

• High School Diploma with 4+ years of related experience, IT/Technical degree or certificate preferred.
• Must travel 100% of the time, domestically and/or air travel.
• Operational knowledge of PC tech, POS equipment, and retail devices.
• Strong customer service and communication skills.

Responsabilités

• Install and service Toshiba and non-TOSHIBA retail products at client sites.
• Travel within territory or nationally for installs and upgrades.
• Document installation activities according to Toshiba standards.
• Maintain trunk stock and assist with repairs.

Connaissances

Customer service

Communication

Technical knowledge

Electrical/electronics

Multitasking

Problem solving

Travel readiness

Formation

High School Diploma

IT/Technical degree or certificate

Outils

Test equipment

Hand tools

Electrical meters

Description du poste

Toshiba Global Commerce Solutions is seeking a Field Service Technician to install, support, and repair retail technologies at client sites. The role requires extensive travel and independent work across various retail environments, with a focus on customer satisfaction and timely service delivery.

The position emphasizes handling installations, maintenance, and problem resolution, leveraging Toshiba’s service delivery methodologies and on-site support tools.