Retail Customer Service Support

Boshart Industries; Milverton; On-site; CAD 32,000 - 46,000; Full time

Benefits offered by this job

Health benefits

Living wage employer

Job summary

Boshart Industries in Milverton, Ontario, is seeking a Retail Customer Service Support to build strong relationships with customers, process orders, and support the Sales Team. Located in Milverton, this role emphasizes accuracy and efficiency in handling customer interactions and orders.

The ideal candidate has 6 months to 1 year of related experience, proficient with Microsoft Office, and familiarity with plumbing or well products.

Qualifications

• Six months to one year work experience in similar role.
• Experience with Microsoft Office programs (Excel, Word, Office, etc.)
• Knowledge of well or plumbing products would be an asset.
• Accurately maintains information, ensuring compliance with regulations and organizational processes.
• Follows procedures with meticulous attention to detail and suggests continuous improvements.
• Fosters a supportive environment through teamwork, respect, and communication.

Responsibilities

• Foster positive relationships with customers, Sales Team Representatives and co-workers.
• Process orders promptly and provide solutions to technical and purchasing requirements.
• Support the maintenance of customer agreements and trade show documents.
• Understand and share Sales Reports with the Outside Sales Team.
• Maintain customer information and interactions through a CRM system enabling the business to stay organized.

Skills

Customer service

CRM software

Communication

Attention to detail

Tools

Microsoft Office

CRM system

Job description

Boshart Industries is based in Milverton, Ontario, with more than 70 years of experience in the plumbing and water well industry, including distribution and manufacturing. We are committed to providing a safe, welcoming, and inclusive workplace where employees are supported, recognized, and encouraged to grow personally and professionally. As a certified Living Wage Employer, we offer competitive salaries and health benefits.

Boshart Industries is currently looking to fill the position of Retail Customer Service Support. This position is located in Milverton, Ontario.

The Customer Service Support role will build and maintain strong relationships with customers, support the Customer Service Representative team members and collaborate with the Sales Team. This role is crucial in ensuring customer satisfaction, which ultimately drives sales growth. The role will manage customer interactions, process orders, and provide support to the sales team, all while maintaining a high level of accuracy and efficiency.

DUTIES AND RESPONSIBLITIES:

Duties include, but are not limited to, as follows:

Customer Service and Sales Support

• Foster positive relationships with customers, Sales Team Representatives and co-workers by communicating professionally and promptly and providing follow up to questions and concerns.
• Provide service to customers by processing orders promptly,providing customers with solutions to their technical and purchasing requirements
• Support the maintenance of customer agreements and trade show documents.

Customer Management

• Support customers, co-workers and the Outside Sales Team by understanding and sharing Sales Reports
• Maintain customer information and interactions through CRM (Customer Relationship Management) tool enabling the business to stay organized and aligned
• Promote specials and new or alternative products when making suggestions to customers.
• Actively participate in continuous improvement initiatives or suggestions with team members.

Work in compliance with the Occupational Health and Safety Act, WHMIS, applicable legislation, regulations, statutes, and departmental policies/procedures/practices and operational guidelines.

Perform other related duties, as assigned, that are in accordance with job responsibilities and/or necessary departmental or corporate objectives.

CORE COMPETENCIES:

Prerequisites:

• Six months to one year work experience in similar role
• Experience with Microsoft Office programs (Excel, Word, Office, etc.)
• Knowledge of well or plumbing products would be an asset
• Accurately maintains information, ensuring compliance with regulations and organizational processes.
• Follows procedures with meticulous attention to detail and suggests continuous improvements.
• Fosters a supportive environment through teamwork, respect, and communication.
• Takes personal responsibility and strives for continuous improvement.
• Maintains a positive outlook and embraces innovation.
• Ensures safety by working carefully to prevent injuries to self or others.

W ORKING CONDITIONS AND PHYSICAL DEMANDS:

Physical Environment: Work is performed in a climate-controlled, indoor environment which is clean, well-lit, and quiet.

Physical Effort: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting: Prolonged periods of sitting at a desk are common, often while working on a computer.
• Repetitive Movements: Frequent use of hands for typing, mouse control, and handling documents.
• Visual Acuity: Good vision is necessary for detailed work on computer screens and reading documents.
• Lifting: Occasionally lifting and moving office supplies or equipment, typically weighing up to 20 pounds.
• Walking and Standing: Some walking and standing may be required, such as moving between different areas of the office or attending meetings.
• Fine Motor Skills: Precision in handling small tools and other office supplies.

This job description does not imply that these requirements are the exclusive requirements of this position. This position requires performance of additional related duties as needed.

Boshart Industries is an equal opportunity employer and value diversity at our company. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We are committed to making our interview process fully accessible for people of all abilities. Accommodations will be provided upon request, to support candidates’ participation in all aspects of the recruitment process. If you require an accommodation for the recruitment/interview process, please let us know to ensure that the appropriate accommodations are in place.

We thank all applicants for their interest in joining Boshart Industries Inc; however, only those candidates selected for an interview will be contacted.