Inside Sales Specialist - Hamilton Location Branch

Next Plumbing and Hydronics Supply; Hamilton; On-site; CAD 52,000 - 70,000; Full time

Job summary

Next Plumbing and Hydronics Supply is seeking an Inside Sales professional to support customers and co-workers by processing orders, providing product knowledge, and driving sales growth. You will coordinate with multiple departments to ensure timely delivery and accurate pricing for assigned customers.

The role requires strong organizational and communication skills, a customer-service mindset, and a good understanding of plumbing and hydronics products.

Qualifications

• Excellent organizational and multitasking skills with a keen attention to detail.
• Strong problem-solving, prioritization skills, and time management abilities.
• Excellent written and verbal communication skills with the ability to remain composed under pressure.
• Strong teamwork skills with the ability to collaborate effectively with other departments.
• Excellent customer service skills; striving to meet or exceed customer expectations.
• In-depth knowledge of plumbing, hydronics, and industrial PVF.
• Strong computer skills and knowledge of Microsoft Products (Word, Excel, and Outlook) and Adobe Acrobat.

Responsibilities

• Manage and process customer orders and quotes (phone, email, walk-ins) with immediate responses, ensuring accurate pricing, stock availability, and delivery requirements for assigned customers.
• Follow up on open orders, quotations, and requests to maintain an updated order report.
• Build and maintain customer relationships, offering product knowledge and assistance.
• Troubleshoot and resolve customer issues, including completing Customer Complaint forms as needed.
• Support team members and assist with customer care issues at the order desk.

Skills

Customer service

Order management

Communication

Organization

Teamwork

Plumbing knowledge

PVF knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Adobe Acrobat

Job description

The Inside Sales position enhances customer and co-worker experiences by delivering customer order support, providing timely product knowledge, collaborating across departments and proactively growing sales territory.

Primary Duties and Responsibilities:

Customer Service, Order Management, and Sales

• Manage and process customer orders and quotes (phone, email, walk-ins) with immediate responses, ensuring accurate pricing, stock availability, and delivery requirements for assigned customers
• Follow up on open orders, quotations, and requests to maintain an updated order report
• Build and maintain customer relationships, offering product knowledge and assistance
• Troubleshoot and resolve customer issues, including completing Customer Complaint forms as needed
• Support team members and assist with customer care issues at the order desk

Organizational Collaboration and Documentation

• Coordinate with other departments and vendors to ensure timely delivery of materials and pricing
• Assist in contract bidding by preparing RFQ/RFT documents using system and Excel
• Provide MTR, CRN, and Statutory Declaration documents as required, and work with Procurement and Vendors to secure non-stock products

Recommended Qualifications:

Knowledge/Skill/Ability Requirements

• Excellent organizational and multitasking skills with a keen attention to detail
• Strong problem-solving, prioritization skills, and time management abilities
• Excellent written and verbal communication skills with the ability to remain composed under pressure
• Strong teamwork skills with the ability to collaborate effectively with other departments
• Excellent customer service skills; striving to meet or exceed customer expectations
• In-depth knowledge of plumbing, hydronics, and industrial PVF
• Strong computer skills and knowledge of Microsoft Products (i.e. Word, Excel, and Outlook) and Adobe Acrobat

Experience & Education

• 2 years minimum in a Counter Sales role in the plumbing industry
• High School Diploma or equivalent
• Previous experience in the construction industry is considered an asset

Physical Demands/ Working Conditions

• Position requires the ability to work in a fast-paced environment and handle high-pressure situations calmly and effectively

Once you have gained proficiency in your current role and developed the necessary skills and experience, you are encouraged to explore other career opportunities within the organization that align with your goals and aspirations.

This posting is for three (1) currently available position.

NEXT does not currently use AI or automated decision-making to screen candidates but may do so in the future in compliance with applicable law.

At NEXT, we value our employees, fostering a respectful and collaborative culture that emphasizes diversity, innovation, integrity, and entrepreneurial spirit. Join our dynamic, inclusive team where you can enjoy your work, learn new skills, and grow professionally.

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.