Retail Customer Service Leader — Front End & Training

Socket.dev; Fort McMurray; On-site; CAD 22,000 - 32,000; Full time

Job summary

Walmart Canada in Fort McMurray is seeking a Customer Service Manager to lead front-end operations, ensure a positive shopping experience, and drive customer loyalty. You will oversee safety, training, cash handling, and process compliance while supporting associates and delivering efficient store performance.

This role offers a dynamic retail leadership opportunity in a fast-paced environment with a focus on service excellence. Minimum wage starts at $19.60 per hour.

Qualifications

• Age - 16 or older

Responsibilities

• Safety, Security, and Emergency Readiness: Ensures safe work practices and emergency procedures are followed.
• Customer and Associate Support: Handles customer and associate concerns professionally.
• Front End Coverage and Operations: Monitors Front End operations and coordinates breaks.
• Associate Training and Development: Trains associates on systems and procedures.
• Transaction Oversight and Compliance: Oversees transactions and verifies processes.
• EAS and Loss Prevention Support: Ensures EAS systems function properly.
• Cash Management and Register Controls: Prepares registers and audits for accuracy.
• Promote Company Programs and Initiatives: Oversees company programs and discount initiatives.

Job description

Walmart Canada in Fort McMurray is seeking a Customer Service Manager to lead front-end operations, ensure a positive shopping experience, and drive customer loyalty. You will oversee safety, training, cash handling, and process compliance while supporting associates and delivering efficient store performance.

This role offers a dynamic retail leadership opportunity in a fast-paced environment with a focus on service excellence. Minimum wage starts at $19.60 per hour.