Retail Customer Care Pro – 30 Hrs/Week, Growth & Impact

Purolator; Surrey; On-site; CAD 32,000 - 40,000; Full time

Job summary

Purolator is seeking a Retail Representative for the Surrey area to support customer service at the retail center. The role involves assisting customers in person and over the phone, fulfilling orders, and solving shipping questions while coordinating with Head Office and drivers.

Hours are Monday–Friday 8:45am–7:00pm and Saturday 9:00am–5:00pm, with a 30-hour workweek. Prior retail and tech experience is preferred; lifting up to 70 lbs is required.

Qualifications

• 3-12 Months Customer Service Experience preferred.
• 3-12 Months Retail Experience preferred.
• 3-12 Months using technology/ POS system Experience preferred.
• Ability to lift 70lbs./stand for 3 hour intervals.
• Professional communication skills: oral and written.

Responsibilities

• Communicating positively with Head Office, local management, Drivers, warehousing staff, account managers and other partners.
• Personal Responsibility and Accountability.
• Compliance to all Corporate Policies and Procedures (including uniforms).
• Adhering to all Safety Standards and on-time attendance.
• Living Purolator Values and representing them to customers and partners.

Skills

Customer service

Communication

POS experience

Teamwork

Physical ability

Tools

POS system

Job description

Purolator is seeking a Retail Representative for the Surrey area to support customer service at the retail center. The role involves assisting customers in person and over the phone, fulfilling orders, and solving shipping questions while coordinating with Head Office and drivers.

Hours are Monday–Friday 8:45am–7:00pm and Saturday 9:00am–5:00pm, with a 30-hour workweek. Prior retail and tech experience is preferred; lifting up to 70 lbs is required.