Retail Representative - Victoria

Purolator Inc.; North Saanich; On-site; CAD 30,000 - 40,000; Full time

Job summary

Purolator Inc. is seeking a Customer Service Representative to join our Retail Center team in the Greater Victoria area. The position focuses on delivering excellent service to customers in person and by phone, with opportunities to upsell corporate products and services.

You will handle inquiries, resolve shipment issues, and collaborate with Head Office, drivers, and warehousing staff to ensure smooth operations. English proficiency is required; 3–12 months of experience preferred.

Qualifications

• Proficiency in English is required.

Responsibilities

• Serve customers by phone and in person; upsell and cross-sell corporate products and services.
• Handle customer complaints and inquiries; problem solving.
• Resolve problem shipments and equipment/technology challenges.
• Coordinate with Head Office, drivers, warehousing staff, account managers and partners to ensure service excellence.
• Build and maintain relationships with customers and partners.
• Assist customers with shipping details and account challenges.
• Cash reconciliation including deposits and key control.
• Communicate clearly and positively.

Skills

Customer service

Problem solving

Communication skills

Relationship building

Teamwork

Tools

POS system

Job description

It’s not a package. It’s a promise®

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen?

The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

Hours of work: Between Tuesday – Friday 10:00AM – 7:00PM, Saturday 11:00AM – 4:00PM, 30 hours per week

Wage: $21.55 per hour. Top Rate is $28.89 as per collective agreement.

Location: 811 Vernon Ave & 9584 Hampden Road – Car required

Customer Service Orientation

• Serving our customers in the most efficient and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and Services
• Handling customer complaints and inquiries Problem Solving
• Working to resolve problem shipments
• Working to resolve equipment and technology challenges
• Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service
• Relationship Building
• Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
• Building a positive relationship with customers
• Building a positive relationship with key contacts – Vendors, building tenants, etc.
• Technology Assisting customers with shipping details and account challenges
• Loading, scanning, logging and calling resolution freight
• Cash reconciliation including deposits, key control
• Communication

Responsibilities

• Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive manner
• Personal Responsibility and Accountability
• Compliance to all Corporate Polices and Procedures (including uniforms)
• Adhering to all Safety Standards
• Being on time/attendance
• Living the Purolator Values
• Representing the Purolator Values to Customers and key partners and, other duties as assigned by management
• Key Areas of Focus
• Customer service orientation Ability to problem solve
• Excellent in relationship building Experience and adaptation to using technology
• Excellent communication skills
• Takes personal responsibility and accountability for actions and situations
• 3-12 Months Customer Service Experience preferred
• 3-12 Months Retail Experience preferred
• 3-12 Months using technology/ POS system Experience preferred
• Ability to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person)
• Written communication; and listening skills
• Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail Experience working in a team environment and independently an asset
• Experience working in an environment with safety standards an asset"

Language Requirement

Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS

Location: 543 - Victoria

Working Conditions: Retail Center Environment; Warehouse Environment

Posting Number: 69481

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

For AI-related inquiries only, contact [e-mail].

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact.

Learn more about our values at www.purolator.com.