Retail Cashier Team Lead

Cmsa Ascv; Mississauga; Hybrid; CAD 48,000 - 60,000; Full time

Benefits offered by this job

Health benefits and pension plan

Weekly pay

Discount at our Chicken Shop

Opportunities for career advancement

A culture that values humility, a r es

Job summary

Maple Lodge Farms is seeking a Retail Cashier Team Lead to oversee day-to-day customer transactions with a focus on exceptional service. Located in Brampton, the role includes supervising a small team, managing cash flow, and supporting store operations.

Responsibilities include maintaining accurate cash handling, driving upselling, and coordinating staff based on customer traffic. Previous retail or food-industry experience is valued for this leadership position.

Qualifications

• Experience in retail or hospitality preferred.
• Ability to lead a small team and manage customer flow.
• Strong cash handling accuracy and reporting skills.

Responsibilities

• Provide fast, friendly, high-quality customer service.
• Manage daily cashier operations and oversee opening/closing duties.
• Ensure accurate cash handling, reporting, and reconciliations.
• Coordinate scheduling and staff workload based on traffic.
• Support management with retail transactions and pricing updates.
• Assist in training and supervising Cashier staff.

Skills

Customer service

Cash handling

Team supervision

Retail operations

Communication

Tools

POS systems

MS Office

Job description

Interested in joining Canada's largest poultry processor? At Maple Lodge Farms, we're not only passionate about our chickens, but our people, too. We operate to the latest in technological, health and safety, and quality standards. With rapid expansion over the years, and continued innovation and investment in growth, we're looking for committed, team players to join the Maple Lodge family. As a proudly family-owned Canadian company, we're passionate about what we do. If you're a committed team player, we would love to have you as part of our team.

Reporting to the Chicken Shop Store Manager, the Retail Cashier Team Leadwill beresponsible and accountable for day to day consumer transactions while maintaining and executing the highest standard of customer service.

This is to fill an existing position in the company.

Location: 8175 Winston Churchill Blvd, Brampton, ON, L6Y 0A3.

What's in it for you?

• Health benefits and pension plan
• Weekly pay
• Discount at our Chicken Shop
• Opportunities for career advancement
• A culture that values humility, a respect for family and hard work

What you will be doing:

• In conjunction with Retail business managers, responsible for providing and executing all retail business functions and transactions (approximately $10,000 to $80,000 daily)
• Provides and maintains fast, efficient customer service and manages staff based on customer flow. Handles customer concerns and/or complaints.
• Responsible for ensuring all departmental tasks area completed in a timely manner, delegating and coordinating tasks effectively with proper follow-up with staff to completion.
• Remains current in understanding of Retail business trends by working closely with Management, reviewing customer feedback, and researching competitor/consumer trends.
• Oversees and coordinates the daily set-up and execution of all Retail Cashier functions and leads the opening and closing duties of the store. Responsible for ensuring that Cashiers are accurate with cashing in and cashouts; consolidates all cash-outs and accompanied reports; and finalizes cash-out for deposit bags.
• Maintain and accurately manage all sales transactions (cash, credit and debit). Report any internal or external system errors and/or disconnect during transaction process.
• Plans workload on a short/medium-term basis; orders and maintains shipping supplies.
• Promote upselling and product specials, and manage staff coupon programs and sampling initiatives.
• Ensure alignment with Store marketing objectives and strategies and responsible for promoting and maintaining department efficiencies.
• Manage wholesale business relationships / inventory and ordering.
• Troubleshoot and correct system issues and report deviances as required.
• Manage/approve/update price changes on a weekly basis with direction from management and responsible for ensuring that all pricing is correct.
• Coordinate and maintain trailer cleanliness and monitors trailer and staff safety.
• Works in conjunction with Management and Accounting to ensure all monies are finalized at the end of the transaction period.
• Provide back up to Supervisor / Manager as required.
• People Supervision:

a. Organize and supervise the activities and work of a small team of subordinates to ensure that all assigned work activity is carried out in an efficient and procedurally compliant manner. Provide input for hiring and performance management and report team issues and concerns to the Retail Cash Supervisor.

b. Manage shift schedules and staff efficiencies based on customer traffic and in conjunction with company goals and initiatives.

c. Schedules lunches and breaks and makes staffing recommendations.

a. Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner. Ensure that Retail Cashier staff are adhering to company policy and procedure.

b. Comply with all Maple Lodge Farms Internal cash and transaction policies and procedures.

c. Assist in the development, implementation and maintenance of improved departmental processes, policies and procedures.

What you will bring:

• Background in Poultry and Meat industry is an asset;
• Previous experience in the restaurant / retail business an asset;
• Working knowledge of food and meat plant regulatory standards (CFIA, etc.), GMP, HACCP, BRC, food safety, food quality, etc.;
• Well organized team player, detailed oriented with the ability to work in a fast paced environment.
• General Computer Skills (MS Office).

Maple Lodge Farms was established in 1955. We are the largest chicken processor in Canada, and we remain family owned. The principles that guided us from our humble beginnings, when Lawrence May sold eggs door-to-door, are the same principles that guide us today: hard work, agricultural wisdom and family values. We are creating a sustainable future by providing healthy, wholesome, best quality chicken products with a focus on the humane treatment of animals, the responsible use of resources and the positive development of our employees and the communities in which we operate.

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check.

In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act (AODA) 2003, accommodation will be provided in all parts of the recruitment process. Applicants are required to make their needs known in advance.

Our recruitment process may involve the use of artificial intelligence (AI) tools to assist in reviewing applications. These tools help identify candidates whose qualifications closely align with the job requirements. Please note, these AI tools are not used to disqualify applicants but to support our efforts in efficiently screening large volumes of applications.

We thank all applicants for applying, however, only those chosen will be contacted by our Talent Acquisition Team.