Retail Assistant Manager

Priority Dispatch Corp.; British Columbia; On-site; CAD 28,000 - 40,000; Full time

Benefits offered by this job

Health and dental benefits

RRSP matching 5%

Referral bonuses

Season passes for you and family

Shuttle bus service

Resort discounts

Pro deals

Job summary

Mount Washington Alpine Resort is seeking an Assistant Manager Of Retail to support Outdoor Elements operations, ensure exceptional guest service, and supervise staff during daily shifts. Lead by example in cash handling, POS accuracy, inventory controls, and merchandising, while coordinating scheduling and training to build a strong, customer‑focused team.

Collaborate with the Retail Manager and other departments to implement new procedures and maintain store standards in a fast‑paced, mountain

Qualifications

• Previous retail or customer service experience with demonstrated leadership ability.
• Strong communication, organization, and problem-solving skills.
• Ability to provide excellent customer service and lead by example in a fast-paced retail environment.
• Ability to train, coach, and support team members.
• Strong attention to detail with cash handling, POS, inventory, and merchandising.
• Ability to work independently and make appropriate operational decisions when the Retail Manager is unavailable.
• Ability to work collaboratively with the Retail Manager, retail team, and other departments.

Responsibilities

• Assist the Retail Manager with day-to-day Outdoor Elements operations and supervise floor staff.
• Assign daily tasks and ensure completion.
• Maintain a clean, organized, well-merchandised store with stock levels.
• Provide excellent customer service and address customer concerns.
• Resolve warranty issues with the Retail Manager.
• Support hiring, onboarding, training, coaching, and development of staff.
• Train staff on customer service, store procedures, POS, cash handling, and inventory controls.
• Assist with scheduling, attendance, payroll, and staffing adjustments.
• Oversee cash-out procedures and assist with POS processes.
• Assist with receiving, inventory counts, replenishment, and merchandising.
• Communicate with Retail Manager and other departments about operations.
• Help implement new procedures and initiatives.
• Assist with implementing new procedures, systems, and initiatives, and support the Retail Manager with other duties and projects as required.

Skills

Leadership

Customer service

Cash handling

POS systems

Inventory management

Merchandising

Staff coaching

Communication

Problem solving

Team collaboration

Tools

POS systems

Job description

Job Title: Assistant Manager Of RetailStatus: Year-roundReports to: Manager job titleSalary: $25.00 per hourAbout Mount WashingtonAt Mount Washington Alpine Resort, we’re more than a workplace. We’re a mountain community brought together by a shared love of adventure, the outdoors and creating unforgettable experiences. Guided by our vision of Adventure with Purpose, we put people first, look out for one another and have plenty of fun along the way. Our values of Passion, People First, Accountability, Teamwork, Fun and Resilience shape everything we do. If you’re ready to bring your energy, embrace the mountain lifestyle and help create a place where both our team and guests can thrive, there’s a place for you here.What We OfferSupportive team environment with mentoring and training.A FREE Seasons Pass for you, and family passesHealth and Dental benefits5% RRSP matchingBonuses for referring new staffDaily staff shuttle bus, during winter season December to April, from town and the base for easy transportationResort discounts, including retail, rentals, lessons, and foodAccess to pro deals and other ski resort reciprocal ticket dealsJob Summary:To assist the Retail Manager in overseeing the day-to-day operations of Outdoor Elements, ensuring excellent customer service, effective staff supervision, accurate cash and inventory controls, strong merchandising standards, and the overall efficient operation of the store.The Assistant Manager will act as a key support to the Retail Manager and provide leadership to the retail team in the manager’s absence.Role Responsibilities:Assist the Retail Manager with the day-to-day operations of Outdoor Elements and act as the floor supervisor when the Retail Manager is unavailable.Assign daily tasks and follow up to ensure they are completed.Maintain a clean, organized, and well-merchandised store with appropriate stock levels.Lead by example by providing excellent customer service and handling customer concerns professionally. Make the Retail Manager aware of customer warranty issues and assist with resolving them when appropriate. Bring significant customer concerns or complaints to the Retail Manager’s attention, and identify opportunities to improve the customer experience and make recommendations as appropriate.Assist within the other retail operations around the resort as needed, including Raven, Demo and Bike retailAssist with the hiring, onboarding, training, coaching, and ongoing development of retail staff.Train and coach staff on customer service standards, store procedures, POS systems, cash handling, and inventory controls.Assist with scheduling and staffing levels, monitor attendance and payroll information, adjust daily staffing levels based on business volume and operational needs, and communicate any discrepancies or concerns to the Retail Manager.Oversee daily cash-out procedures, support cashiers with POS processes, and help ensure accurate cash handling.Assist with receiving, inventory counts, spot checks, replenishment, stock monitoring, product ordering, pricing, tagging, displays, and merchandising.Maintain open communication with the Retail Manager, supervisors, lead hands, and other departments regarding operational, staffing, inventory, customer service, and maintenance concerns.Assist with implementing new procedures, systems, and initiatives, and support the Retail Manager with other duties and projects as required.Qualifications:Previous retail or customer service experience with demonstrated leadership ability.Strong communication, organization, and problem-solving skills.Ability to provide excellent customer service and lead by example in a fast-paced retail environment.Ability to train, coach, and support team members.Strong attention to detail with cash handling, POS, inventory, and merchandising.Ability to work independently and make appropriate operational decisions when the Retail Manager is unavailable.Ability to work collaboratively with the Retail Manager, retail team, and other departments.Authority & AccountabilityThe Assistant Manager is expected to take an active leadership role in the daily operation of Outdoor Elements and make appropriate operational decisions when the Retail Manager is unavailable. The Assistant Manager is responsible for ensuring that store standards, staff expectations, cash procedures, inventory controls, merchandising, and customer service standards are consistently maintained. Major decisions regarding budgets, wage plans, purchasing strategy, staffing levels, and overall department direction remain the responsibility of the Retail Manager.Resort Conditions:Working at a Winter Resort means no two days are the same—and that's part of the adventure! You’ll get to experience a variety of unique locations, from cozy lodges to scenic mountain-top venues only accessible by chairlift. Be prepared to embrace the elements; whether it's bluebird skies, fresh snowfall, or the infamous coastal rain. Expect to navigate multi-level lodges, steep stairways, and outdoor areas where the terrain can be sloped, snowy, or slippery, so good footwear is essential, indoors and out. Walking through large, icy parking lots is also part of the daily journey. If you love fresh air, stunning views, and a workplace that keeps you on your toes, this is the spot for you!