Demo Centre Lead Hand

Mount Washington Alpine Resort; Area C (Puntledge/Black Creek); On-site; CAD 27,000 - 29,000; Part time

Benefits offered by this job

Free Seasons Pass for you and family

Resort discounts

Staff shuttle during winter

Job summary

Mount Washington Alpine Resort is seeking a Rossignol Demo Centre Lead Hand for a seasonal, variable-hours position to support daily Demo Centre operations, rentals, repairs, boot fitting, Learn to Turn equipment, and retail sales.

Under the Demo Centre Supervisor, you will coordinate staff, manage equipment and inventory, assist guests with equipment selection, and maintain a guest-ready facility. Prior POS/Axess or rental experience is an asset.

Qualifications

• Previous experience in rental, retail, guest service, or another high-volume environment.
• Previous leadership or supervisory experience is an asset.
• Strong customer service, communication, organizational, and time-management skills.
• Ability to prioritize tasks, adapt to changing operational demands, and provide direction to others.
• Strong attention to detail and ability to follow established procedures and safety standards.
• Previous experience with POS, Axess, rental management, or equipment tracking systems is an asset.
• Strong knowledge of ski and/or snowboard equipment and basic equipment servicing is an asset.

Responsibilities

• Assist with the daily coordination of Demo Centre staff and operations, including breaks, assignments, and shift sign-in/out.
• Provide direction, support, and leadership to staff while maintaining a positive, professional team environment.
• Ensure staff maintain appropriate uniforms, professional standards, and productive duties throughout the day.
• Complete daily operational tasks and ensure the Demo Centre is clean, organized, fully prepared, and guest-ready by 8:00 a.m.
• Operate and support the Axess POS and rental dispatch system, ensuring accurate equipment dispatch, tracking, returns, and records.
• Conduct daily equipment audits and ensure Axess procedures, rental documentation, work orders, and inventory records are completed accurately.
• Coordinate demo equipment servicing and maintenance, including tuning, waxing, preparation, and organization.
• Assist guests with equipment selection and proper boot fitting while maintaining high equipment and service standards.
• Assist with retail sales, daily cash-outs, receiving and counting inventory, and monthly inventory control procedures.
• Maintain exceptional guest service and ensure the Demo Centre and exterior areas are clean, safe, organized, and professionally presented.

Job description

Job Title: Rossignol Demo Centre Lead HandStatus: Seasonal (variable hours)Reports to: Alpine Rental & Repair ManagerSalary: $19.50 – 21.00 per hourAbout Mount WashingtonAt Mount Washington Alpine Resort, we’re more than a workplace. We’re a mountain community brought together by a shared love of adventure, the outdoors and creating unforgettable experiences. Guided by our vision of Adventure with Purpose, we put people first, look out for one another and have plenty of fun along the way. Our values of Passion, People First, Accountability, Teamwork, Fun and Resilience shape everything we do. If you’re ready to bring your energy, embrace the mountain lifestyle and help create a place where both our team and guests can thrive, there’s a place for you here.What We OfferSupportive team environment with mentoring and training.A FREE Seasons Pass for you, and family passesBonuses for referring new staffDaily staff shuttle bus, during winter season December to April, from town and the base for easy transportationResort discounts, including retail, rentals, lessons, and foodAccess to pro deals and other ski resort reciprocal ticket dealsJob Summary:The Demo Centre Lead Hand supports the daily operation of the Demo Centre and provides operational leadership across demo rentals, equipment service and repairs, boot fitting, Learn to Turn equipment and sales, and retail sales.Working under the direction of the Demo Centre Supervisor and Alpine Rentals Manager, the Lead Hand assists with staff coordination, equipment and inventory management, guest service, sales procedures, equipment servicing, and maintaining a clean, organized, and guest-ready facility.In the absence of the Demo Centre Supervisor or Alpine Rentals Manager, the Lead Hand provides day-to-day operational direction, addresses issues as they arise, and ensures staff and daily operational requirements are effectively managed.Role Responsibilities:Assist with the daily coordination of Demo Centre staff and operations, including breaks, assignments, and shift sign-in/out.Provide direction, support, and leadership to staff while maintaining a positive, professional team environment.Ensure staff maintain appropriate uniforms, professional standards, and productive duties throughout the day.Complete daily operational tasks and ensure the Demo Centre is clean, organized, fully prepared, and guest-ready by 8:00 a.m.Operate and support the Axess POS and rental dispatch system, ensuring accurate equipment dispatch, tracking, returns, and records.Conduct daily equipment audits and ensure Axess procedures, rental documentation, work orders, and inventory records are completed accurately.Coordinate demo equipment servicing and maintenance, including tuning, waxing, preparation, and organization.Assist guests with equipment selection and proper boot fitting while maintaining high equipment and service standards.Assist with retail sales, daily cash-outs, receiving and counting inventory, and monthly inventory control procedures.Maintain exceptional guest service and ensure the Demo Centre and exterior areas are clean, safe, organized, and professionally presented.Identify and address operational issues affecting guest service, safety, staffing, equipment, or department efficiency, and communicate concerns to the appropriate Manager or Supervisor.Follow all Mount Washington Alpine Resort policies, procedures, and safety standards, and complete other duties as assigned.Resort Conditions:Working at a Winter Resort means no two days are the same—and that's part of the adventure! You’ll get to experience a variety of unique locations, from cozy lodges to scenic mountain-top venues only accessible by chairlift. Be prepared to embrace the elements; whether it's bluebird skies, fresh snowfall, or the infamous coastal rain. Expect to navigate multi-level lodges, steep stairways, and outdoor areas where the terrain can be sloped, snowy, or slippery, so good footwear is essential, indoors and out. Walking through large, icy parking lots is also part of the daily journey. If you love fresh air, stunning views, and a workplace that keeps you on your toes, this is the spot for you!Qualifications:Previous experience in rental, retail, guest service, or another high-volume environment.Previous leadership or supervisory experience is an asset.Strong customer service, communication, organizational, and time-management skills.Ability to prioritize tasks, adapt to changing operational demands, and provide direction to others.Strong attention to detail and ability to follow established procedures and safety standards.Previous experience with POS, Axess, rental management, or equipment tracking systems is an asset.Strong knowledge of ski and/or snowboard equipment and basic equipment servicing is an asset.