Snow School Administrator

Priority Dispatch Corp.; Area C (Puntledge/Black Creek); On-site; CAD 28,000 - 30,000; Part time

Job summary

Mount Washington Alpine Resort is seeking a Snow School Administrator II (Lead hand) to support the Snow School Manager and Assistant Manager with daily operations. You will manage instructor schedules, bookings, staff records, and some payroll duties, ensuring professional guest service in a fast-paced resort environment.

The role requires strong administration, accuracy, and teamwork, with weekend/holiday availability and the ability to work in varied winter conditions.

Qualifications

• Administrative experience and computer literacy across Microsoft platforms.
• Excellent oral and written communication in English.
• Punctuality, reliability, flexibility and strong organizational skills.
• Ability to work independently and in a team.
• Payroll systems experience (Paycom) preferred.

Responsibilities

• Manage instructor scheduling and availability in Axess; adjust coverage as needed.
• Maintain and update instructor bookings and scheduling information.
• Assist payroll processing and staff administration; handle documentation and HR tasks.
• Maintain training records, certifications, visas, and OH&S compliance.
• Support Snow School operations and guest services; communicate with Supervisors and Instructors.

Skills

Problem solving

Independent work

Administrative experience

Microsoft platforms

Excellent English communication

Punctuality

Reliability & flexibility

Customer service

Tools

Paycom

Job description

Job Title: Snow School Administrator II (Lead hand)Department: Snow SchoolLocation: Mt. Washington, Comox ValleyEmployment Type: Part TimeReports to: Snow School Manager, Snow School Assistant ManagerWage Rate: $20.00 - $22.50About Mount WashingtonAt Mount Washington Alpine Resort, we’re more than a workplace. We’re a mountain community brought together by a shared love of adventure, the outdoors and creating unforgettable experiences. Guided by our vision of Adventure with Purpose, we put people first, look out for one another and have plenty of fun along the way. Our values of Passion, People First, Accountability, Teamwork, Fun and Resilience shape everything we do. If you’re ready to bring your energy, embrace the mountain lifestyle and help create a place where both our team and guests can thrive, there’s a place for you here.What We OfferCourse reimbursement incentives – based on years of service and course booking.EAP Access – Mental health support for all employees.Employee Recognition Programs.Limited staff accommodation availableA FREE Seasons Pass for you, and family passesBonuses for referring new staffDaily staff shuttle bus, during winter season December to April, from town and the base for easy transportationResort discounts, including retail, rentals, lessons, and foodAccess to pro deals and other ski resort reciprocal ticket dealsJob SummaryEffectively work with and assist the Snow School Manager and Assistant Manager to provide support where needed. You will work under the direction of the Supervisor team to assist with the daily operations of the Snow School, primarily focused on the administration functions of the department. This lead hand level role covers the management of the instructors’ schedules, lesson reservations, staff information and some payroll duties to meet business levels and performance targets. Consistently provide professional, high-quality guest service while representing the organization and industry with integrity.This position is performed primarily indoors, however travel in a winter mountain resort environment is required. At times this role requires the ability to work in varied weather and snow/rain conditions, including cold temperatures, wind, and reduced visibility at times. This involves frequent interaction with staff and some guests in a fast-paced and team-oriented environment. Weekend, holiday, and peak-period work is required based on operational needs.3 days per week (Saturday – Monday), Seasonal, as per resorts operational dates; early December to early April. A typical working day will be 7:30am – 4pm with 30 mins unpaid break. Weather and business level dependant.Expected start date: 4th December 2026Expected end date: 27th March 2027This role can be matched with other roles to provide full time employment options.Key ResponsibilitiesScheduling, Booking & Systems ManagementManage instructor scheduling, ensuring appropriate coverage and adjustments based on operational needs.Maintain and update instructor availability, bookings, and scheduling information in Axess.Oversee Snow School group bookings, schedule changes, and lesson allocations to ensure accuracy and efficiency.Track instructor assignments, absences, and reasons for changes to maintain accurate operational records.Monitoring and upkeep of email accounts, as allocated.Administration & ComplianceAssist with daily payroll processing, ensuring accuracy and timely resolution of discrepancies.Support staff administration including hiring processes, terminations, and uniform distribution.Maintain up-to-date records for training, certifications, visas, criminal record checks, and Occupational Health & Safety (OH&S) requirements.Ensure all documentation is accurate, current, and aligned with resort compliance standards.Operational SupportAttend daily meetings, check-ins, and weekly meetings as required.Assist with instructor line-ups, meeting point organization, and daily operational flow.Support Snow School operations through additional duties as assigned by Supervisors or Managers.Assist daycare staff with sign-ins and daily operations, including supervised snack time, if needed.Maintain cleanliness and organization of Snow School facilities, including pro rooms, offices and teaching areas.Assist with snow removal duties, including shoveling stairs and entryways and maintaining corresponding logs.Support other resort operations, including Rentals, Sales, Events, and Guest Services, as required.Ensure adherence to operational standards including safety, conduct, uniforms, and guest service expectations.Guest & Internal CommunicationMaintain clear and consistent communication with Snow School Supervisors regarding staffing needs, booking changes, and operational updates.Liaise with instructors regarding schedules, bookings, changes, and operational expectations.Support internal communication to ensure smooth daily program operations and information flow.Required Skills & QualificationsRequired:The ability to solve problems and remain calm under stressful and high-volume situationsDemonstrated ability to work independently and collaboratively within a team environment.Administrative experience and general computer literacy – Microsoft platformsExcellent oral and written communication skills in English.Punctuality, reliability, flexibility and fantastic organizational skills are necessary.Proven commitment to delivering excellent customer servicePreferred:Previous experience in dispatching is considered an asset.Payroll systems experience, ideally with Paycom.Previous sales ware or reservation systems knowledgeExceptional knowledgeable of all resort related information including hours of operation, events, promotions and snow school programs.General Expectations:Employees are required to comply with all policies and procedures of Mount Washington Alpine Resort and the Snow School. All duties are to be performed to a high professional standard.Employees are encouraged to communicate any questions, concerns, or feedback to Snow School Supervisors or Managers. Management maintains an open-door policy and welcomes constructive input to support continuous improvement.Resort ConditionsWorking at a Winter Resort means no two days are the same, and that's part of the adventure! You’ll get to experience a variety of unique locations, from cozy lodges to scenic mountain-top venues only accessible by chairlift. Be prepared to embrace the elements; whether it's bluebird skies, fresh snowfall, or the infamous coastal rain. Expect to navigate multi-level lodges, steep stairways, and outdoor areas where the terrain can be sloped, snowy, muddy, or slippery, so good footwear is essential, indoors and out. Walking through large, icy parking lots is also part of the daily journey. If you love fresh air, stunning views, and a workplace that keeps you on your toes, this is the spot for you!Mt. Washington is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Join us at Mt. Washington Alpine Resort and help create exceptional experiences that our guests will cherish for a lifetime!