Alpine Rental Lead Hand

Paycom; Area C (Puntledge/Black Creek); On-site; CAD 26,000 - 29,000; Full time

Benefits offered by this job

Season passes for employee and family

Staff referral bonuses

Resort discounts

Free shuttle for winter season

Pro deals

Job summary

Mount Washington Alpine Resort is seeking a R.E.C Rentals Lead Hand to support the Rentals Manager and Supervisor, coordinating staff, equipment prep, and guest service.

In this seasonal role with variable hours, you will ensure safe daily operations, track equipment, assist with Axess technology, and provide leadership on busy days.

Qualifications

• Previous experience in rental, retail, guest service, or another high-volume environment.
• Previous leadership or supervisory experience is an asset.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to prioritize tasks and adapt to changing operational demands.

Responsibilities

• Assist the Rentals Manager and Supervisor with daily staff coordination and department operations.
• Coordinate staff breaks and assignments based on guest volumes, operational needs, and labour targets.
• Provide direction, support, and leadership to rental staff, maintaining a positive and professional team environment.
• Monitor staffing levels and adjust assignments across the Kids and Express Rental floors as required.
• Carry a department radio and respond promptly to rental-related calls and operational requests.
• Support the effective operation of Axess rental technology, including basic troubleshooting and staff assistance.
• Ensure rental equipment is accurately tracked through dispatch, returns, servicing, and equipment tracking processes.
• Assist with equipment servicing schedules, binding inspections, and reporting damage or maintenance requirements.
• Promote excellent guest service and assist staff with guest inquiries, concerns, and operational issues.
• Maintain clean, organized, safe, and guest-ready rental areas throughout the day.
• Provide operational leadership when supervisors are absent, communicate departmental concerns, and ensure compliance with all resort policies, procedures, and safety standards.

Skills

Staff leadership

Guest service

Communication

Prioritization

Problem solving

Tools

Axess technology

Job description

Job Title: R.E.C Alpine Rental Lead HandStatus: Seasonal Full Time (variable hours)Reports to: Alpine Rental & Repair ManagerSalary: $19.50-21.00 per hourAbout Mount WashingtonAt Mount Washington Alpine Resort, we’re more than a workplace. We’re a mountain community brought together by a shared love of adventure, the outdoors and creating unforgettable experiences. Guided by our vision of Adventure with Purpose, we put people first, look out for one another and have plenty of fun along the way. Our values of Passion, People First, Accountability, Teamwork, Fun and Resilience shape everything we do. If you’re ready to bring your energy, embrace the mountain lifestyle and help create a place where both our team and guests can thrive, there’s a place for you here.What We OfferSupportive team environment with mentoring and training.A FREE Seasons Pass for you, and family passesBonuses for referring new staffDaily staff shuttle bus, during winter season December to April, from town and the base for easy transportationResort discounts, including retail, rentals, lessons, and foodAccess to pro deals and other ski resort reciprocal ticket dealsJob Summary:The R.E.C. Rentals Lead Hand helps keep the Rossignol Experience Center Rentals Department running smoothly and delivers an excellent guest experience.Working with the Rentals Manager and Supervisor, the Lead Hand supports staff coordination, daily workflow, equipment preparation, Axess rental technology, facility standards, and guest service.When the Supervisor or Assistant Supervisor is away, the Lead Hand steps up to keep the team on track, ensuring daily operations run safely, efficiently, and smoothly.Role Responsibilities:Assist the Rentals Manager and Supervisor with daily staff coordination and department operations.Coordinate staff breaks and assignments based on guest volumes, operational needs, and labour targets.Provide direction, support, and leadership to rental staff, maintaining a positive and professional team environment.Monitor staffing levels and adjust assignments across the Kids and Express Rental floors as required.Assign productive duties during slower periods and assist with group and high-volume equipment preparation.Carry a department radio and respond promptly to rental-related calls and operational requests.Support the effective operation of Axess rental technology, including basic troubleshooting and staff assistance.Ensure rental equipment is accurately tracked through dispatch, returns, servicing, and equipment tracking processes.Assist with equipment servicing schedules, binding inspections, and reporting damage or maintenance requirements.Promote excellent guest service and assist staff with guest inquiries, concerns, and operational issues.Maintain clean, organized, safe, and guest-ready rental areas throughout the day.Provide operational leadership when supervisors are absent, communicate departmental concerns, and ensure compliance with all resort policies, procedures, and safety standards.Resort Conditions:Working at a Winter Resort means no two days are the same—and that's part of the adventure! You’ll get to experience a variety of unique locations, from cozy lodges to scenic mountain-top venues only accessible by chairlift. Be prepared to embrace the elements; whether it's bluebird skies, fresh snowfall, or the infamous coastal rain. Expect to navigate multi-level lodges, steep stairways, and outdoor areas where the terrain can be sloped, snowy, or slippery, so good footwear is essential, indoors and out. Walking through large, icy parking lots is also part of the daily journey. If you love fresh air, stunning views, and a workplace that keeps you on your toes, this is the spot for you!Qualifications:Previous experience in rental, retail, guest service, or another high-volume environment.Previous leadership or supervisory experience is an asset.Strong communication, interpersonal, organizational, and problem-solving skills.Ability to prioritize tasks and adapt to changing operational demands.Demonstrated commitment to exceptional guest service.Ability to work effectively in a fast-paced resort environment.Strong attention to detail and ability to follow established procedures.Previous experience with rental management, POS systems, or Axess technology is an asset.