Retail (Big Bear Sports) – Assistant Store Manager

Cypress Mountain; West Vancouver; On-site; CAD 30,000 - 33,000; Full time

Benefits offered by this job

Unlimited all mountain access

Free lessons

Team member discounts

Reciprocal mountain perks

Job summary

Cypress Mountain invites you to join Big Bear Sports as Assistant Retail Manager, supporting the Retail Manager, leading a passionate team, overseeing daily store operations, merchandise, and guest service across Cypress Mountain's retail locations.

This hands-on leadership role requires 2+ years of retail leadership, an ability to manage schedules, coach staff, and deliver outstanding customer experiences in a mountain resort environment during summer and winter seasons.

Qualifications

• 2+ years retail leadership experience.
• Legally able to work in Canada.
• Excellent leadership, communication, and guest service mindset.

Responsibilities

• Assist the Retail Manager in hiring, training, and motivating a passionate team.
• Provide coaching and recognition to team members to foster growth and retention.
• Oversee scheduling, opening/closing duties and store operations.
• Deliver exceptional service on the sales floor and resolve guest concerns.
• Ensure merchandising aligns with brand standards and promotions.
• Support promotions, events, and inventory management across outlets.

Skills

Leadership

Time management

Organizational skills

Interpersonal skills

Problem solving

Tools

Microsoft Office

RTP

POS/inventory systems

Job description

Retail (Big Bear Sports) – Assistant Store Manager

• Cypress Mountain
• Management
• Full Time|
• Seasonal
• Accessible Employer: Yes
• Open to International applicants with valid Canadian Work permits: Yes

Love retail, leadership, and the mountains? Join the Cypress Mountain team as the Assistant Retail Manager and help create exceptional shopping experiences for guests and team members throughout the summer and winter seasons.
Working alongside the Retail Manager, you’ll lead and inspire a dynamic retail team in Big Bear Sports and our other retail location satellite locations across the resort, driving sales, delivering outstanding customer service, and ensuring smooth daily operations. If you’re a hands-on leader who thrives in a fast-paced environment and is passionate about developing people, this is the role for you.

Responsibilities & Qualifications

DUTIES & RESPONSIBILITIES (including but not limited to the following):
· Assist the Retail Manager in hiring, training, and motivating a passionate team.
· Provide ongoing coaching and recognition to team members to foster growth and retention.
· Oversee team member scheduling, daily opening/closing duties and ensure smooth store operations.
· Provide exceptional service on the sales floor, resolving concerns, and creating positive experiences.
· Ensure merchandising and displays align with Cypress Mountain’s brand standards and seasonal promotions.
· Support implementation of promotions, events, and sales strategies designed to drive revenue and guest engagement.
· Assist with receiving, stocking, monitoring inventory levels at all outlets, and reconciling discrepancies.
· Help uphold Boyne Resorts’ brand guidelines and ensure the store meets audit requirements.
· Responsible for maintaining & surpassing Boyne Standard Audits at outlet.
· Embraces and demonstrates the company’s core values in every interaction:
o K.R.P. – Kindness, Respect and Professionalism.
o L.E.A.D.S.- Long Term Thinking, Excellence in Execution, Attitude is Everything, Develop Great People and Serve First.

QUALIFICATIONS/COMPETENCIES:
• Experience in the ski resort, outdoor recreation, hospitality, or tourism industry is highly desirable.
• Passion for outdoor activities and intermediate or advanced skiing and snowboarding ability is an asset.
• Excellent leadership skills, time management, and organizational skills.
• Proficient in Microsoft Office, experience with RTP or other POS/inventory systems is an asset.
• Ability to multi-task in a fast-paced environment and adaptable in a diverse working environment.
• Well organized, detail-orientated, punctual, hardworking, self-motivated, and outgoing.
• Ability to remain organized and courteous when under pressure.
• Excellent interpersonal skills, problem solving, and decision-making skills.

EDUCATION AND EXPERIENCE:
• 2+ years retail experience in a leadership role.
• Proficient in Microsoft Office, administrative skills and the ability to use computers/web-based inventory programs to enter data and process information.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Legally able to work in Canada.
• Valid BC driver’s license.
• A reliable & insured vehicle with winter tires (for winter season), to get to/from work (no shuttle service in the off-season months).

22-24/hour DOE

Other Perks/Benefits

• Enjoy UNLIMITED ALL MOUNTAIN ACCESS to skiing, snowboarding, cross-country, snowshoeing, and snow tubing in the winter and sightseeing in the summer months.• Sharpen your skills with FREE LESSONS.• Save with exclusive TEAM MEMBER DISCOUNTS in Rentals, Retail, and in F&B outlets.• Enjoy skiing/riding PERKS at sister resorts and other reciprocal mountains.• Connect through FUN TEAM EVENTS and social activities all season long.• GROW YOUR CAREER with hands-on learning opportunities.• Work on the BIGGEST LOCAL MOUNTAIN.• Ride the BEST SNOW & TERRAIN.• Be part of a ONE-OF-A-KIND mountaintop workplace where you’ll create life-long memories.