Restoration Supervisor

ServiceMaster Clean of Fraser Valley; Niagara Falls; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Restoration Supervisor to lead restoration projects and ensure customer satisfaction. This role involves coordinating production processes, managing a team of technicians, and maintaining high-quality service standards. You will be the front-line representative of the brand, ensuring that every project meets the company’s commitment to excellence. If you are passionate about helping others and thrive in a dynamic environment, this position offers a great opportunity for professional growth and career progression in a supportive team setting.

Benefits

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Paid time off

Career progression

Professional development

Qualifications

• 1+ year of experience in cleaning, restoration, or construction.
• Valid driver's license is required.

Responsibilities

• Coordinate production processes and ensure quality control.
• Manage customer satisfaction and document job files.
• Communicate with team and supervise restoration technicians.

Skills

Customer Service

Quality Control

Team Management

Physical Stamina

Safety Compliance

Education

High School Diploma or GED

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Paid time off

SERVPRO of Eastern Niagara County - 11542 is hiring a Restoration Supervisor!

Benefits

SERVPRO of Eastern Niagara County - 11542 offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

As the front-line representative of the SERVPRO brand, the Restoration Supervisor demonstrates the company’s Here to Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues
• Perform clean up services

Additional Responsibilities:

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.