Restoration Crew Chief - Servpro

ServiceMaster Clean of Fraser Valley; Niagara Falls; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Restoration Supervisor to lead their team in delivering exceptional service. In this pivotal role, you will coordinate production processes, ensuring quality and customer satisfaction. You will supervise restoration technicians, communicate clear expectations, and maintain detailed job files. The ideal candidate will possess strong leadership skills, a valid driver's license, and a high school diploma or GED. This position offers competitive compensation and opportunities for career progression within a supportive environment. If you are passionate about helping others and have a knack for management, this role is a perfect fit for you.

Benefits

401(k)

401(k) matching

Health insurance

Competitive compensation

Career progression

Professional development

Qualifications

• 1+ year experience in cleaning, restoration, or construction preferred.
• Valid driver's license required.

Responsibilities

• Coordinate and perform production processes ensuring quality control.
• Manage customer satisfaction and oversee restoration technicians.

Skills

Customer Service

Quality Control

Supervision

Communication

Physical Strength

Education

High School Diploma/GED

Tools

Cleaning Agents

Job description

Benefits:

• 401(k)
• 401(k) matching
• Health insurance

SERVPRO of Eastern Niagara County - 11542 is hiring a Restoration Supervisor!

Benefits

SERVPRO of Eastern Niagara County - 11542 offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

As the front-line representative of SERVPRO, you will demonstrate the company’s Here to Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to fulfill service needs and facilitate a positive customer experience successfully.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities:

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.