Restoration Supervisor

Servpro Industries, Inc.; Niagara Falls; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Restoration Supervisor to lead and manage restoration projects. This role is pivotal in ensuring customer satisfaction and quality control while coordinating the efforts of restoration technicians. The ideal candidate will demonstrate strong leadership skills, a commitment to safety, and the ability to manage multiple tasks effectively. If you thrive in a dynamic environment and have a passion for helping others, this opportunity offers a rewarding career path with a focus on professional development and customer service excellence. Join a team that values your contributions and helps you grow in your career!

Benefits

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Paid time off

Qualifications

• Valid driver's license required for job duties.
• 1+ years of experience in cleaning, restoration, or construction preferred.

Responsibilities

• Coordinate and perform production processes ensuring quality control.
• Manage customer satisfaction and communicate with restoration technicians.

Skills

Team Management

Customer Service

Quality Control

Communication Skills

Physical Stamina

Education

High School Diploma or GED

Tools

Cleaning Equipment

Restoration Tools

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Paid time off

Job Title:

Restoration Supervisor

Company:

SERVPRO of Eastern Niagara County - 11542

Job Overview:

As the front-line representative of the SERVPRO brand, the Restoration Supervisor demonstrates the company’s Here to Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities:

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues
• Perform clean up services

Additional Responsibilities:

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements:

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies:

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Each SERVPRO Franchise is Independently Owned and Operated.