Restoration Crew Chief - Servpro

Servpro Industries, Inc.; Niagara Falls; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Restoration Supervisor to lead restoration projects and ensure customer satisfaction. This role involves coordinating work activities, supervising technicians, and maintaining quality control on projects. The ideal candidate will have a strong commitment to safety and customer service, alongside the physical ability to handle demanding tasks. Join a dynamic team where your leadership will directly impact the customer experience and contribute to career progression in a supportive environment. If you are ready to take on a rewarding challenge in the restoration industry, this opportunity is for you!

Benefits

401(k)

401(k) matching

Health insurance

Competitive compensation

Superior benefits

Career progression

Professional development

Qualifications

• At least 1 year of experience in cleaning, restoration, or construction.
• Valid driver's license required.

Responsibilities

• Coordinate and perform production processes ensuring quality control.
• Manage customer satisfaction and communicate with restoration technicians.

Skills

Customer service

Communication

Supervision

Quality control

Physical stamina

Education

High school diploma/GED

Tools

Cleaning agents

Job description

Benefits:

• 401(k)
• 401(k) matching
• Health insurance

Job Title:

Restoration Supervisor

Benefits

SERVPRO of Eastern Niagara County - 11542 offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

As the front-line representative of SERVPRO, you will demonstrate the company’s Here to Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to fulfill service needs and facilitate a positive customer experience successfully.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities:

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.