Supervisor, Full Time

Chartwells Higher Ed; Greater Sudbury; On-site; CAD 22,000 - 33,000; Full time

Job summary

Chartwells Higher Ed in Sudbury, ON is seeking a Cafeteria Supervisor to oversee daily operations at our all-you-can-eat dining venue. You will lead front-of-house staff, ensure exceptional customer service, maintain food quality, and support efficient restaurant operations during afternoon, evening, and weekend shifts.

Responsibilities include supervising nightly operations, monitoring buffet stations, enforcing food safety, training staff, managing schedules, and handling cash and POS

Qualifications

• Previous supervisory experience in a restaurant, buffet, hospitality, or food service preferred.
• Strong leadership and team-building skills.
• Excellent customer service and conflict-resolution abilities.
• Ability to work effectively in a fast-paced environment.
• Knowledge of food safety and sanitation practices.
• Strong communication and organizational skills.
• Ability to stand and walk for extended periods.

Responsibilities

• Supervise daily cafeteria operations to ensure smooth and efficient service.
• Monitor dining areas and buffet stations for cleanliness and presentation.
• Ensure compliance with food safety, sanitation, and health regulations.
• Lead and train front-of-house staff to deliver excellent customer service.
• Assist with scheduling, attendance tracking, and labor management.
• Handle shift reports and inventory checks as needed.

Skills

Supervisory experience

Leadership

Customer service

Conflict resolution

Fast-paced environment

Food safety knowledge

Communication skills

Organizational skills

Stamina for standing/walking

Job description

17551-Laurentian - Pod - | 17551
935 Ramsey Lake Road
SUDBURY, ON P3E 2C6, CAN

Description

We are seeking an energetic and customer-focused Cafeteria Supervisor to oversee daily operations at our all-you-can-eat dining venue. The successful candidate will lead front-of-house staff, ensure exceptional customer service, maintain food quality standards, and support efficient restaurant operations during afternoon, evening, and weekend shifts.

Key Responsibilities

Operations Management

• Supervise nightly Caferteria operations to ensure smooth and efficient service.
• Monitor dining room, buffet stations, and service areas to maintain cleanliness and presentation standards.
• Ensure compliance with food safety, sanitation, and health regulations.
• Assist with opening, shift change, and closing procedures.
• Lead, motivate, and coach front-of-house staff to deliver excellent customer service.
• Coordinate staff assignments and monitor performance throughout shifts.
• Train new employees on service standards, company policies, and procedures.
• Foster a positive and professional work environment.

Customer Service

• Greet guests and ensure a welcoming dining experience.
• Resolve customer concerns and complaints promptly and professionally.
• Monitor guest satisfaction and take corrective action when necessary.

Food & Quality Control

• Ensure buffet stations are properly stocked, clean, and visually appealing.
• Monitor food quality, freshness, and portion control standards.
• Communicate with kitchen staff regarding replenishment and guest feedback.
• Assist in reducing food waste while maintaining excellent product availability.

Administrative Duties

• Support scheduling, attendance tracking, and labor management.
• Complete shift reports and communicate operational updates to management.
• Assist with inventory checks and supply ordering when required.
• Handle cash management and point-of-sale procedures as assigned.

Qualifications

• Previous supervisory experience in a restaurant, buffet, hospitality, or food service environment preferred.
• Strong leadership and team-building skills.
• Excellent customer service and conflict-resolution abilities.
• Ability to work effectively in a fast-paced environment.
• Knowledge of food safety and sanitation practices.
• Strong communication and organizational skills.
• Ability to stand and walk for extended periods.

Schedule Requirements

• Availability to work afternoons, evenings, weekends, and holidays as required.
• Flexible schedule to support operational needs and peak business periods.
• Leadership and accountability
• Customer-focused mindset
• Problem-solving and decision-making
• Time management and organization
• Ability to multitask under pressure
• Competitive hourly wage based on experience.
• Opportunities for advancement and professional development.