Hospitality Manager - Executive Dining

Compass Group Canada; Toronto; On-site; CAD 60,000 - 65,000; Full time

Job summary

Compass Group Canada is seeking a Hospitality Manager - Executive Dining for a 6-month contract based in Toronto, Ontario. The role oversees food & beverage operations for conferences, private dining rooms, and events, ensuring high-quality service and client satisfaction.

You will lead teams, manage recruitment and training, monitor costs, and maintain compliance with safety standards. The position offers a competitive compensation package with potential bonus elements; final compensation will

Qualifications

• Minimum 3+ years of experience in food & beverage, hospitality, banquet, conference, or event management.
• Strong knowledge of food service operations, labour management, inventory control, and cost management.
• Proven leadership skills with experience leading, coaching, and developing teams in a fast-paced environment.
• Excellent organizational, problem-solving, and decision-making skills.
• Strong client relationship management and guest service focus.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively while managing multiple priorities.
• Proficiency with POS systems and Microsoft Office applications.
• Bilingualism (French and English) is considered an asset.

Responsibilities

• Oversee all food & beverage operations, including Conference Catering, Private Dining Rooms (PDR), and beverage program execution.
• Ensure the consistent delivery of high-quality food and beverage service to all clients and guests.
• Collaborate with clients and internal teams to plan, coordinate, and execute events successfully.
• Monitor service standards, floor operations, and event execution to ensure an exceptional guest experience.
• Manage relationships with subcontractors, agency staff, and support teams to meet operational requirements.
• Maintain compliance with company, client, food safety, health & safety, and quality assurance standards.
• Build and maintain strong client relationships by providing exceptional hospitality and personalized service.
• Act as a key point of contact before, during, and after events, ensuring client expectations are met and exceeded.
• Address guest concerns promptly and professionally while maintaining a high level of confidentiality.
• Lead, coach, and develop supervisors, junior managers, and hourly associates to foster a high-performing team culture.
• Oversee recruitment, hiring, onboarding, training, scheduling, performance management, and disciplinary processes.
• Establish clear performance expectations and provide ongoing coaching and development opportunities.
• Promote employee engagement, teamwork, and a customer-focused service culture.
• Analyze sales, labour, and operational reports to maintain efficient staffing levels and cost controls.
• Oversee inventory management, ordering processes, stock rotation, and beverage inventory controls to minimize waste.
• Ensure accurate completion of consumption reports, event documentation, payroll submissions, and forecasting reports.
• Coordinate rentals, labour requirements, and work orders while maintaining compliance with budgets and operational standards.
• Support POS system maintenance, reporting requirements, and operational audits as required.

Skills

Leadership

Client relations

Guest service

Communication

Organizational skills

Problem-solving

Time management

Budgeting / cost control

POS systems

Microsoft Office

Bilingual (French & English) asset

Job description

This is a 6 month contract position.

The salary for this position is $60,000-$65,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process. This is a posting for an existing job vacancy.

If you were to come on board as our Hospitality Manager - Executive Dining, we'd ask you to do the following for us:

Operations & Service Excellence

• Oversee all food & beverage operations, including Conference Catering, Private Dining Rooms (PDR), and beverage program execution.


• Ensure the consistent delivery of high-quality food and beverage service to all clients and guests.


• Collaborate with clients and internal teams to plan, coordinate, and execute events successfully.


• Monitor service standards, floor operations, and event execution to ensure an exceptional guest experience.


• Manage relationships with subcontractors, agency staff, and support teams to meet operational requirements.


• Maintain compliance with company, client, food safety, health & safety, and quality assurance standards.

Guest Experience

• Build and maintain strong client relationships by providing exceptional hospitality and personalized service.


• Act as a key point of contact before, during, and after events, ensuring client expectations are met and exceeded.


• Address guest concerns promptly and professionally while maintaining a high level of confidentiality.

People Leadership

• Lead, coach, and develop supervisors, junior managers, and hourly associates to foster a high-performing team culture.


• Oversee recruitment, hiring, onboarding, training, scheduling, performance management, and disciplinary processes.


• Establish clear performance expectations and provide ongoing coaching and development opportunities.


• Promote employee engagement, teamwork, and a customer-focused service culture.

Administration

• Analyze sales, labour, and operational reports to maintain efficient staffing levels and cost controls.


• Oversee inventory management, ordering processes, stock rotation, and beverage inventory controls to minimize waste.


• Ensure accurate completion of consumption reports, event documentation, payroll submissions, and forecasting reports.


• Coordinate rentals, labour requirements, and work orders while maintaining compliance with budgets and operational standards.


• Support POS system maintenance, reporting requirements, and operational audits as required.

Think you have what it takes to be our Hospitality Manager - Executive Dining? We're committed to hiring the best talent for the role. Here's how we'll know you are the best fit:

• Minimum 3+ years of experience in food & beverage, hospitality, banquet, conference, or event management.


• Strong knowledge of food service operations, labour management, inventory control, and cost management.


• Proven leadership skills with experience leading, coaching, and developing teams in a fast-paced environment.


• Excellent organizational, problem-solving, and decision-making skills.


• Strong client relationship management and guest service focus.


• Excellent verbal and written communication skills.


• Ability to work independently and collaboratively while managing multiple priorities.


• Proficiency with POS systems and Microsoft Office applications.


• Bilingualism (French and English) is considered an asset.