Restaurant Operations Manager - Lead Service & Compliance

Subway; Sherwood Park; On-site; CAD 55,000 - 75,000; Full time

Job summary

Subway restaurant in Sherwood Park, Alberta, is seeking an operations professional to oversee daily activities and ensure compliant service delivery. The role requires coordinating procedures, health & safety, supplier relations, and client catering arrangements.

Working primarily in English, the position is permanent and involves a 32-hour work week. The successful candidate will manage customer interactions, maintain high service standards, and continuously optimize daily operations.

Qualifications

• Determine type of services to be offered and implement operational procedures
• Ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Negotiate with clients for catering or use of facilities
• Address customers' complaints or concerns
• Provide customer service
• Plan, organize, direct, control and evaluate daily operations

Responsibilities

• Determine type of services to be offered and implement operational procedures
• Ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Negotiate with clients for catering or use of facilities
• Address customers' complaints or concerns
• Provide customer service
• Plan, organize, direct, control and evaluate daily operations

Skills

Customer service

Operations planning

Health & safety

Team leadership

Supplier negotiation

Education

College/CEGEP

Job description

Subway restaurant in Sherwood Park, Alberta, is seeking an operations professional to oversee daily activities and ensure compliant service delivery. The role requires coordinating procedures, health & safety, supplier relations, and client catering arrangements.

Working primarily in English, the position is permanent and involves a 32-hour work week. The successful candidate will manage customer interactions, maintain high service standards, and continuously optimize daily operations.