restaurant manager

Baskin-Robbins; Whitchurch-Stouffville; On-site; CAD 22,000 - 30,000; Full time

Job summary

Baskin-Robbins in Ontario is seeking a hands-on supervisor to manage daily operations and lead a team at the location. You will oversee staff performance, scheduling, training, and customer service to ensure smooth operations and customer satisfaction.

The role requires a college diploma (or equivalent experience) and 2–3 years of restaurant experience, with a focus on safety, efficiency, and teamwork in a fast-paced environment.

Qualifications

• College diploma or equivalent experience required.
• 2–3 years of experience in restaurant operations or supervision.
• Strong customer service and communication skills.

Responsibilities

• Analyze budget to boost and maintain the restaurant’s profits
• Evaluate daily operations
• Monitor staff performance
• Plan and organize daily operations
• Recruit staff
• Set staff work schedules
• Supervise staff
• Train staff
• Determine type of services to be offered and implement operational procedures
• Ensure health and safety regulations are followed
• Address customers' complaints or concerns

Skills

Customer service

Team leadership

Multitasking

Communication

Time management

Attention to detail

Education

College diploma (1–2 years)

Job description

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Analyze budget to boost and maintain the restaurant’s profits
• Evaluate daily operations
• Monitor staff performance
• Plan and organize daily operations
• Recruit staff
• Set staff work schedules
• Supervise staff
• Train staff
• Determine type of services to be offered and implement operational procedures
• Ensure health and safety regulations are followed
• Address customers' complaints or concerns

Supervision

• 3-4 people

Additional information

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask