Restaurant General Manager

SSP America; Ottawa; On-site; CAD 66,000 - 80,000; Full time

Benefits offered by this job

Quarterly bonus

Year-end bonus

Comprehensive benefits package

Career progression opportunities

Job summary

Zak's Diner at Ottawa International Airport, operated by SSP Canada, is seeking a Restaurant General Manager to lead its fast-paced, high-volume operation. You will oversee front and back of house, ensure top quality and safety, and manage budgets in a dynamic airport setting.

The ideal candidate has 4+ years in full-service restaurant management with bar experience, strong communication skills, and hands-on leadership. SSP Canada offers comprehensive benefits and clear career progression.

Qualifications

• High School Diploma or equivalent; Associate’s degree preferred.
• Minimum of 4 years of restaurant management experience in a full-service w/bar environment.
• Proficiency in MS Office and POS systems; strong organizational abilities.
• Strong communication skills; ability to work with executives and diverse teams.

Responsibilities

• Oversee Front and Back of House Operations.
• Ensure Food Quality and Safety.
• Control Costs.
• Lead and Develop the Team.
• Maintain Systems and Standards.
• Merchandising.
• Office Management.
• Forecasting and Budgeting.
• Problem Solving.

Skills

Leadership

Team development

Cost control

Food safety

Communication

Education

High School Diploma or equivalent

Associate’s degree preferred

Tools

MS Office

POS systems

Job description

Ottawa International Airport (YOW) | Zak's Diner

Join Our Team as a Restaurant General Manager!

• $73,000 / year
• Opportunity for quarterly bonus and year-end super bonus
• Comprehensive Benefits Package
• Career Progression Opportunities
• Full-service restaurant with bar environment

Are you an experienced food service professional with a passion for high-volume environments, a commitment to food safety, and strong leadership skills? If so, SSP Canada has an exciting opportunity for you in the dynamic setting of the Ottawa International Airport!

What You’ll Do

• Oversee Front and Back of House Operations
• Ensure Food Quality and Safety
• Control Costs
• Lead and Develop the Team
• Maintain Systems and Standards
• Merchandising
• Office Management
• Forecasting and Budgeting
• Problem Solving

What We’re Looking For

• High School Diploma or equivalent; Associate’s degree or relevant coursework preferred.
• Minimum of 4 years of restaurant management experience in a full-service w/bar environment.
• Full-service restaurant management (with bar experience), proficiency in MS Office and POS systems, and strong organizational abilities.
• Strong communication skills, ability to work with executives and diverse teams, and a proven track record in conflict resolution.
• Ability to obtain clearance on a 5 year Transport Canada background check

Why Join Us?

• Exciting Work Environment: Be part of a high-energy, fast-paced airport setting.
• Career Growth: SSP Canada is one of the world’s largest restaurant operators, offering ample opportunities for advancement.
• Comprehensive Benefits: Health, Dental, Vision, Life Insurance, Paid Time Off, and Employee Assistance Program.

Additional Statements

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.

SSP Canada is an equal opportunity employer and complies with the requirements of the Accessibility for Ontarians with Disabilities, 2005 in our recruitment and employment practices. If you require accommodation at any stage of the recruitment process, including the interview and assessment stage, due to a disability, please inform us of your need and the nature of the accommodation(s) that may be required.

Required

This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government‑issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations.

Further information can be found at: https://tc.canada.ca/en/programs/non-funding-programs/transportation-security-clearance-program/apply-transportation-security-clearance