Senior Multi-Unit Restaurant Operations Leader

SSP America; Richmond; On-site; CAD 90,000 - 110,000; Full time

Benefits offered by this job

Bonus opportunity

Health and dental benefits

RRSP with company match

Paid time off

Employee Assistance Program

Job summary

SSP Canada is seeking an accomplished Senior Multi-Unit Restaurant Operations Leader to oversee our high-volume portfolio at Vancouver International Airport. You will provide senior leadership across full-service and quick-service concepts, guiding GMs and developing strong management teams.

This on-site role requires strategic planning, budgeting and driving results across multiple brands while partnering with airport stakeholders and brand partners.

Qualifications

• 10+ years of progressive restaurant/foodservice management in high-volume operations.
• 5+ years of General Manager-level experience with full operational and financial accountability for a high-volume, full-service restaurant with bar/alcohol operations.
• Minimum 3 years of multi-unit restaurant leadership experience with direct oversight, coaching and development of General Managers or equivalent senior restaurant leaders.
• Demonstrated experience leading a complex, high-volume, multi-unit food and beverage operation with accountability for multiple restaurant concepts or locations.
• Demonstrated full P&L accountability, including budgeting, forecasting, sales, labour, food and beverage cost, inventory and profitability.
• Proven track record of developing General Managers, strengthening leadership performance and building succession/bench strength.
• Demonstrated ability to independently assess underperforming restaurants and leaders, establish corrective strategies and drive measurable improvement.
• Experience leading through significant operational challenges, change or business transformation.
• Strong senior-level communication skills with demonstrated ability to partner effectively with senior leaders, business partners and external stakeholders.
• Proven ability to establish priorities and make sound operational decisions independently in a complex, fast-paced environment.

Responsibilities

• Provide senior operational leadership across a complex portfolio of full-service and quick-service restaurant concepts.
• Lead, coach and develop Restaurant General Managers and their management teams, building accountability, succession and leadership capability.
• Establish clear operating priorities and ensure consistent execution across multiple restaurants and brands.
• Take ownership of operational performance, including sales, labour, food cost, profitability, guest experience and brand standards.
• Analyze P&L statements, forecasts and operating results; identify performance gaps and develop action plans to improve results.
• Coach General Managers on financial performance and strengthen their understanding of P&L management, labour planning and cost controls.
• Assess restaurant and leadership performance, identifying where additional support, development or corrective action is required.
• Drive operational consistency through effective systems, processes, standards and performance expectations.
• Lead through periods of operational change, staffing challenges and competing business priorities while maintaining focus on results.
• Partner cross-functionally with People, Finance, Safety, Maintenance and other support functions.
• Build strong relationships with airport partners, brand partners and other key stakeholders.
• Ensure compliance with company policies, food safety standards, health and safety requirements and airport security requirements.
• Support strategic planning, forecasting and budgeting for the airport operation.
• Serve as a senior onsite operational leader and provide leadership continuity across the airport business.

Skills

Leadership

Multi-unit leadership

P&L management

Budgeting

Forecasting

Team development

Operational excellence

Microsoft Office

Restaurant POS systems

Tools

Microsoft Office

Restaurant POS systems

Job description

Join Our Team as a Senior Multi-Unit Restaurant Operations Leader!

• $90,000 – $110,000 / year
• Bonus opportunity
• Multi-unit, multi-brand dynamic company culture
• Opportunity for career growth

We are food travel experts, passionate about bringing cool, authentic restaurants to airports that reflect a taste of place!

SSP Canada is seeking an accomplished Senior Multi-Unit Restaurant Operations Leader to provide senior operational leadership across our food and beverage portfolio at Vancouver International Airport.

This is a highly visible leadership role for an experienced multi-unit restaurant operator who knows how to lead through other leaders, strengthen operational performance, develop management teams, and drive results across a complex, high-volume business.

The successful candidate will bring the leadership maturity and operational depth to oversee multiple restaurant concepts and Restaurant General Managers while partnering with senior Operations leadership and key airport and brand stakeholders.

What You'll Do

• Provide senior operational leadership across a complex portfolio of full-service and quick-service restaurant concepts.
• Lead, coach and develop Restaurant General Managers and their management teams, building accountability, succession and leadership capability.
• Establish clear operating priorities and ensure consistent execution across multiple restaurants and brands.
• Take ownership of operational performance, including sales, labour, food cost, profitability, guest experience and brand standards.
• Analyze P&L statements, forecasts and operating results; identify performance gaps and develop action plans to improve results.
• Coach General Managers on financial performance and strengthen their understanding of P&L management, labour planning and cost controls.
• Assess restaurant and leadership performance, identifying where additional support, development or corrective action is required.
• Drive operational consistency through effective systems, processes, standards and performance expectations.
• Lead through periods of operational change, staffing challenges and competing business priorities while maintaining focus on results.
• Partner cross-functionally with People, Finance, Safety, Maintenance and other support functions.
• Build strong relationships with airport partners, brand partners and other key stakeholders.
• Ensure compliance with company policies, food safety standards, health and safety requirements and airport security requirements.
• Support strategic planning, forecasting and budgeting for the airport operation.
• Serve as a senior onsite operational leader and provide leadership continuity across the airport business.

What We're Looking For

Minimum Qualifications

• Minimum 10 years of progressive restaurant/foodservice management experience in high-volume operations.
• Minimum 5 years of General Manager-level experience with full operational and financial accountability for a high-volume, full-service restaurant with bar/alcohol operations.
• Minimum 3 years of multi-unit restaurant leadership experience with direct oversight, coaching and development of General Managers or equivalent senior restaurant leaders.
• Demonstrated experience leading a complex, high-volume, multi-unit food and beverage operation with accountability for multiple restaurant concepts or locations.
• Demonstrated full P&L accountability, including budgeting, forecasting, sales, labour, food and beverage cost, inventory and profitability.
• Proven track record of developing General Managers, strengthening leadership performance and building succession/bench strength.
• Demonstrated ability to independently assess underperforming restaurants and leaders, establish corrective strategies and drive measurable improvement.
• Experience leading through significant operational challenges, change or business transformation.
• Strong senior-level communication skills with demonstrated ability to partner effectively with senior leaders, business partners and external stakeholders.
• Proven ability to establish priorities and make sound operational decisions independently in a complex, fast-paced environment.

Preferred Qualifications

• Leadership experience within airport, travel, contract foodservice or another complex multi-unit hospitality environment.
• Experience overseeing both full-service and quick-service restaurants and multiple restaurant brands.
• Experience in a unionized environment.
• Culinary or foodservice operations background.
• Experience managing a large-scale food and beverage portfolio.

Technical Skills

• Expert-level understanding of restaurant P&L management with the ability to teach and coach General Managers.
• Strong financial, analytical, forecasting and budgeting capabilities.
• Proficient computer skills, including Microsoft Office and restaurant Point-of-Sale systems.
• Strong organizational skills with the ability to manage daily operational demands while maintaining focus on longer-term business priorities.

Why Join Us?

Leadership Impact: Take on a key senior leadership role within one of SSP Canada's major airport operations.

Dynamic Environment: Lead multiple restaurant concepts in the fast-paced environment of Vancouver International Airport.

Develop Leaders: Build and strengthen a management team while creating succession and growth opportunities.

Career Growth: Join one of the world's leading food travel companies with opportunities to continue advancing your operational leadership career.

Competitive Total Rewards: Salary, bonus opportunity, health and dental benefits, paid time off, RRSP with company match and Employee Assistance Program.

Ready to Apply?

If you're an experienced multi-unit restaurant leader ready to take on broader operational responsibility and lead through other leaders, we'd like to hear from you.

Additional Statements

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.

SSP Canada is an equal opportunity employer and complies with the requirements of the Accessibility for Ontarians with Disabilities, 2005 in our recruitment and employment practices. If you require accommodation at any stage of the recruitment process, including the interview and assessment stage, due to a disability, please inform us of your need and the nature of the accommodation(s) that may be required.

This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government-issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations. Further information can be found at: