Assistant Restaurant Manager

SSP Deutschland GmbH; Ottawa; On-site; CAD 55,000 - 59,000; Full time

Benefits offered by this job

Free Employee Parking

Job summary

SSP Canada is seeking an Assistant Restaurant Manager for Urban Crave at Ottawa International Airport. The role supports guest service excellence, team development and operational leadership in a secure airport environment.

Two years in F&B management is required, with ability to obtain Transport Canada Security Clearance. The position offers a competitive salary with quarterly bonuses and free employee parking in a busy travel hub.

Qualifications

• Minimum of two years of experience in the food & beverage industry in a management capacity in a full-service dining w/ bar environment.
• Proven ability to manage conflict and work under pressure.
• Strong organizational skills and ability to set daily/weekly/monthly goals.
• Ability to obtain Transport Canada Security Clearance.

Responsibilities

• Recruit, train, develop and communicate with the team of Food Travel Experts.
• Maintain merchandising, displays, signing standards and inventory.
• Plan and assign daily goals, tasks and Team Member assignments.
• Supervise and evaluate Team Member performance and provide feedback.
• Monitor sales performance through reports and market comparisons.
• Ensure adherence to company policies, health and safety standards.
• Manage office tasks including funds, receiving, inventory, purchasing, scheduling and payroll.

Skills

F&B management

Staff leadership

Conflict resolution

Customer service

Job description

Ottawa International Airport (YOW) | Urban Crave

Join our team as an Assistant Restaurant Manager for Urban Crave in the Ottawa Airport!

• $55,400 - $59,400 / year
• Quarterly bonus potential
• End of fiscal year super bonus potential
• Free Employee Parking

Our Assistant Restaurant Managers are experts at delegating tasks, delivering exceptional customer service, leading by example and developing their team.

SSP Canada operates several restaurants throughout the Ottawa International Airport, including: From Zak’s Diner to Big Rig Kitchen & Brewery, YOW is home to iconic brands.

Essential Functions

• Recruits, trains, develops and communicates with team of Food Travel Experts Implements and maintains guest service standards and/or brand specifications.
• Maintains all merchandising standards, display presentations and signing standards and monitors inventory levels.
• Develops, plans and assigns daily goals, tasks and Team Member assignments.
• Manages, supervises and evaluates Team Member performance through follow-up to ensure proper completion of assigned tasks and goals and provides feedback including disciplinary action.
• Assists in monitoring sales performance through the analysis of sales reports and comparison shopping.
• Maintains adherence to all company policies and procedures, as well as provincial health/sanitation standards.
• Manages all office tasks, including management of funds, receiving, inventory, purchasing, team member scheduling and payroll.

Skills & Other Requirements

• Minimum of two (2) years of experience in the food & beverage industry, in a management capacity in a full-service dining w/ bar environment required.
• Proven ability to effectively manage conflict and ensure successful outcomes; work under pressure and deal with high stress situations while exercising sound judgment and decision making
• Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities
• Ability to obtain Transport Canada Security Clearance

This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government-issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations. Further information can be found at:

SSP Canada is an equal opportunity employer and complies with the requirements of the Accessibility for Ontarians with Disabilities, 2005 in our recruitment and employment practices. If you require accommodation at any stage of the recruitment process, including the interview and assessment stage, due to a disability, please inform us of your need and the nature of the accommodation(s) that may be required.