restaurant assistant manager

Queen's Coach Family Restaurant; Niagara Falls; On-site; CAD 38,000 - 60,000; Full time

Job summary

Queen's Coach Family Restaurant in Niagara Falls is seeking a supervisor to oversee daily operations and staff. The role emphasizes customer service, cash handling, and ensuring safety standards at a busy onsite location.

The successful candidate will manage schedules, supervise a team of 3–4 staff, and contribute to performance reviews while maintaining efficient operations under tight deadlines.

Qualifications

• Secondary school graduation certificate is required.
• 1 year to less than 2 years of experience in a suitable role.
• Experience supervising staff and organizing daily operations.

Responsibilities

• Evaluate daily operations
• Monitor staff performance
• Plan and organize daily operations
• Set staff work schedules
• Supervise staff
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Cost products and services
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Address customers' complaints or concerns
• Provide customer service
• Plan, organize, direct, control and evaluate daily operations

Skills

Customer service

Team leadership

Multitasking

Attention to detail

Organizational skills

Education

Secondary school diploma

Tools

Electronic cash register

MS Excel

MS Office

MS PowerPoint

MS Word

POS system

Job description

Languages

English

Education

Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

Work Requirements

On site. Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Evaluate daily operations
• Monitor staff performance
• Plan and organize daily operations
• Set staff work schedules
• Supervise staff
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Cost products and services
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Address customers' complaints or concerns
• Provide customer service
• Plan, organize, direct, control and evaluate daily operations

Supervision

3-4 people

Experience and Specialization

• Electronic cash register
• MS Excel
• MS Office
• MS PowerPoint
• MS Word
• Point of sale system

Additional Information

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Physically demanding
• Attention to detail
• Combination of sitting, standing, walking

Personal Suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask