Restaurant assistant manager

Tim Hortons Québec; Exeter; On-site; CAD 42,000 - 64,000; Full time

Job summary

Tim Hortons Québec is seeking a Restaurant Manager to lead daily operations at our Ontario location. You will plan and organize shifts, recruit and train staff, monitor performance, and balance cash while ensuring customer service standards.

In this role you will analyze budgets to boost profits, enforce health and safety regulations, and schedule tasks to meet deadlines in a fast-paced environment. Strong communication and teamwork are essential.

Qualifications

• Secondary school graduation certificate.
• 2–3 years of experience, or equivalent experience.

Responsibilities

• Analyze budget to boost and maintain the restaurant's profits.
• Evaluate daily operations.
• Monitor staff performance.
• Plan and organize daily operations.
• Recruit staff.
• Set staff work schedules.
• Supervise staff.
• Train staff.
• Determine type of services to be offered and implement operational procedures.
• Balance cash and complete balance sheets, cash reports and related forms.
• Conduct performance reviews.
• Cost products and services.
• Organize and maintain inventory.
• Ensure health and safety regulations are followed.
• Address customers' complaints or concerns.
• Provide customer service.

Skills

Excellent oral communication

Attention to detail

Organized

Dependability

Reliability

Team player

Ability to multitask

Client focus

Flexibility

Efficient interpersonal skills

Education

Secondary school graduation certificate

Tools

MS Access

MS Excel

MS Office

MS Outlook

MS PowerPoint

MS Windows

MS Word

Job description

• Education: Secondary (high) school graduation certificate
• Experience: 2 years to less than 3 years

• Work Term: Permanent
• Work Language: English
• Hours: 30 to 40 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: 2 years to less than 3 years
• or equivalent experience

Tasks

• Analyze budget to boost and maintain the restaurant's profits
• Evaluate daily operations
• Monitor staff performance
• Plan and organize daily operations
• Recruit staff
• Set staff work schedules
• Supervise staff
• Train staff
• Determine type of services to be offered and implement operational procedures
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Cost products and services
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Address customers' complaints or concerns
• Provide customer service

Supervision

• 1 to 2 people
• 3-4 people
• 5-10 people

Computer and technology knowledge

• MS Access
• MS Excel
• MS Office
• MS Outlook
• MS PowerPoint
• MS Windows
• MS Word

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Large workload

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask

Employment terms options

• Early morning
• Evening
• Shift

Employment terms options

• Flexible hours
• Morning
• On call
• Day
• Weekend

Support for youths

• Participates in a government or community program or initiative that supports youth employment
• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth